Skilled Senior Customer Success Manager with more than 15 years of experience providing customer advocacy and key account development in a variety of industries. Extensive experience in all aspects of customer service management, including continuous quality improvement for exceptional customer experiences, workforce planning, team leadership and development, strategic planning, and new systems implementation. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization, including stakeholders, management, team members, and customers.Technical Skills: Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Salesforce.com, Asana, Jira, Periscope, Slack, G-SuiteEmail: jaime.senn@gmail.com
Listed skills include Advertising Research, Marketing Research, Account Management, Market Research, and 18 others.