Harsh Jain Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Working closely with the Business/ Sales Operations team and internal functional departments across SOTI to understand and document the core business processes
• Taking ownership of end-to-end process coordination and all aspects related to repeatable Business/ Sales Operations activities
• Creating process documentation including data sources, impacted internal resources, and relateddocumentation
• Supporting the creation of training materials and onboarding resources for sales and marketingfunctions across core Business/ Sales Operations processes and policies
• Participating in developing and tracking project plans for regular monthly, quarterly, orannual initiatives
• Supporting the coordination of Business/ Sales Operations projects, documenting key activities and milestones for follow-up and action with stakeholders

Toronto, Ontario, Canada

• Developed branding strategies and executed campaigns across media (TV, Radio, Print, Outdoor, Social, and Digital)
• Developed and presented media recommendations based on campaign briefs
• Generated campaign reports using pre-and post-performance metrics
• Created weekly health check reports and provided observations based on results
• Coordinated with the creative team and vendors for the trafficking of assets
• Utilized syndicated research to help analyze the competitive landscape

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Trained more than 100 representatives on in-house procedures
• Identified key performance indicators in call drivers and guided team members on refining procedures to improve outcomes, leading to satisfied customers
• Coordinated with managers and supervisors to provide one-on-one support for 20 team members in improving the customer satisfaction index levels

Toronto, Canada Area

• Assessed customer needs and upsold products and services to maximize sales
• Assisted approx. 50 customers each day with product, order & billing questions
• Educated customers on company offerings and documented conversations with customers
• Answered customer questions and addressed concerns, resulting in a 15% reduction in escalation calls

Gurgaon, India

• Generated new business opportunities for the Public Policy team
• Created and maintained the Knowledge Management System for the team
• Prepared the proposal response while working with key internal stakeholders
• Identified themes and areas of expertise which best fit the team
• Contributed to RFP response requirements, ensured proposal compliance, and acted as the primary interface for RFP response efforts
• Provided commercial and business intelligence support

New Delhi Area, India

• SPOC (Single Point of Contact) for all client-based interactions
• Provided day-to-day project management and research support
• Developed and maintained productive relationships through client and vendor management
• Created milestones-based project plans for successful tracking and execution
• Developed strategies with Senior Management for market penetration
• Provided Project Execution/ Delivery support on various client-facing projects

New Delhi Area, India

• Client Management
• Preparing and updating project plans for effective tracking
• Preparation of detailed project reports which included the basis for setting up of a Shared Service Center for the CFO and CEO
• Build, maintain and leverage strong relationships with Business Decision Makers
• Part of the core team responsible for setting up the Shared Services Conclave
• Responsible for the Social Media channels

Ontario College Graduate Certificate, Digital Communication And Media/Multimedia, 4.0

• Featured in Dean’s Honor List for Fall 2020 term securing 4.0 GPA • Shortlisted for client presentation in Strategic Marketing subject •.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Activities and Societies: Mentor - Events Society

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Captain of the College House Team