Jake Cohen Email & Phone Number

Kansas City, Missouri, United States

- Worked with the Chiefs throughout their 2024 Training camp at Missouri Western State University - Set up and broke down many important elements and materials necessary to run camp- Served as an ambassador of the organization to the thousands of fans who attended camp- Helped to organize events ran by the team throughout camp.- Oversaw daily hospitality tent operations for over 200 media personnel, team executives, and families, ensuring a seamless check-in process, managing logistics, and enhancing the overall guest experience through attentive service.- Coordinated on-field visits for groups of 10 to 15 distinguished guests, including corporate sponsors and key stakeholders, facilitating exclusive access to strengthen partnerships and enhance engagement effectively.- Addressed and resolved hundreds of fan inquiries at information booths, significantly boosting fan satisfaction and contributing to a positive experience for the 5,000 attendees who show up to camp daily by providing timely and accurate information.

Louisville, Kentucky, United States

- Worked in partnership with CEOs to enhance customer experience - Sold over $15,000 dollars’ worth of event tickets during Derby week- Provided problem solving techniques to assist customer inquiries and concerns- Point of contact for all in person customer service ticket support for 165,000 fans on Derby Day

New York, New York, United States

- Received merchandise from manufacturer. Scanned, repackaged, and stocked product- Organized the team to control inventory and UPC codes- Ensured logistics coordination through the safe and timely delivery to all stores

Orlando, Florida, United States

- Summer intern at Major League Soccer club Orlando City SC- Gain hands-on experience in day-to-day operations at a professional sports franchise- Acquire strong understanding of various organizational functions through daily interactions with front office staff, coaches, and players- Assist coaches, trainers, and players during daily training and recovery; set up drills (and participate when needed), manage equipment, and maintain facilities- Organize and prepare equipment and player-wear for game days and away game transportation; manage and organize team locker rooms- Print, label, wash, fold, and sort all game day and training gear- Transition between First Team, B-Team, and Academy teams as required - Complete miscellaneous tasks across various departments

New York, New York, United States

- Ran Twitter account focusing on student athletes and college sports- Responded to applications and messages on Indeed and documented each on Microsoft Excel- Filled out templates for letters of recommendation for applicants following completion of Ambassador’s Pro-gram- Worked on marketing initiatives to give greater opportunities to student athletes

New York, New York, United States

Went through process of completing 6 business/marketing projects necessary to complete the program.Weekly Strategic zoom meeting to discuss the state of the company and welcome occasional guests.

New York, New York, United States

- Filed waivers and invoices for organizations and collectors of high value memorabilia - Organized inventory control of memorabilia across entire facility- Coordinated personalized shipping and distribution of memorabilia from company to collectors and organizations

New York, New York, United States

- Worked with teachers in the classroom to organize strategies for student success- Supervised students during recreational activities and field trips- Coordinated assignments for students to facilitate progress

New York, New York, United States

Prepared food in the kitchenOrganized the restaurant area by filling ice containers, cleaning, setting tables and performing other duties as requested

New York, New York, United States

Unpacked merchandise and prepared for the sales floor by labeling and applying sales tagsArranged products on the sales floorAssisted shoppers consistent with Old Navy’s customer service policy

Bachelor Of Science - Bs, Sport And Fitness Administration/Management

Dual Enrollment, Business, A

I completed an Intro to Business course at Baruch College.

Dual Enrollment, Creative Writing

3.9 Gpa Unweighted