As a Team Leader at Cognizant for 1.5 years, I managed support center operations, performance management, quality assurance, and subject matter support for clients across various sectors and industries. I leveraged my technical skills in networking, virtual teams, and manufacturing process improvement to deliver value-added solutions and improve business processes.With over 20 years of experience in information technology and services, I have a strong background in service development, account management, and program management. I have built and maintained website stores and products, trained others in the use of various software and platforms, and supported field sales offices. I am passionate about delivering excellent customer service, leading high-performing teams, and enhancing customer satisfaction and loyalty.