Jake Miller Email & Phone Number

Minneapolis, Mn, Us

Golden, Co

Improved Product Engineering department's research, development and future product testing procedures by architecting a product development testing web application.Consumed external API to create a multi-country sales order tax calculation system, resulting in a streamlined sales order entry procedure for the Sales department and improved accuracy for cash flow reporting for the Finance department.Developed progressive web app to assist customers with Yeti Cycle's product configuration, resulting in greater satisfaction and experience with the Yeti Cycles brand. https://shocksetup.yeticycles.comDesigned demo event management software used for market research and prospective customer data collection to support Marketing initiatives, increasing sales and customer base. Integrates with Salesforce.Architected warehouse product inventory software used internally for sales/release and integrates with the Yeti e-commerce platform and ERP system, feeding product information to the B2C and B2B websites.Explored and implemented innovative software solutions that add to the Yeti customer and partner experience.Worked with external developers for website and integration changes with Yeti's ERP system and custom built internally used tools.Managed service provider relationships delivering data communication and other infrastructural services to the organization. Reviewed bid proposals, contracts, scope of work, and other documentation for projects and associated efforts.Purchased, installed and maintained all IT infrastructure related hardware and software including the network infrastructure, desktop and server systems, telephony equipment and cloud hosted solutions.

Golden, Co

Supported legacy internally used full stack web applicationsBuilt and maintained web based application to track technological assets from purchase to disposal and established asset management practices.Manage the development and maintenance of documentation including software design, departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations.Provides end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.Develops standards for workstations, mobile devices, printers, servers and other devices.Researches, evaluates, recommends and implements new technologies to meet business requirements and contributes to long-range planning for systems evolution.

Hollywood, California

Assists vendors and internal departments with Windows server hosted service migrationsand upgradesEnsures security policy compliance for the Windows environment by performing OperatingSystem patching and application modernizationsMaintains infrastructure equipment inventory and manages hardware life-cyclePerforms data center management, including cable organization and hardware installationProvides troubleshooting and advanced analysis of requests within the Windows 2000 –2012 R2 environmentSupports the Windows environment consisting of 1,500 servers, performing provisioning and maintenance operations with the use of SCCM

Los Angeles, California

Architects and manages the Active Directory environment for a multi-site hierarchyAssists in the architectural development and deployment of new installations and solutions in an ever expanding VMware environment within a continuous improvement organizationAutomates administrative tasks in AD, Office 365, Exchange Online and VMware with the use of PowerShelland PowerCLIDesigns and implements software deployments ,updates, OSD and systems management solutions with the use of SCCM for 1,000 client systemsDevelops, installs, recommends purchases, implementations and configuration of Microsoft technologies and Infrastructure systemsOversees the administration and operation of the physical server, telephony, networking and storage infrastructure,in data centers and offices geographically located around the countryResearches, evaluates and recommends new technologies in order to meet business requirements and contributes to long-range planning for systems evolutionSupports, upgrades and maintains media and broadcast related Microsoft servers and applications that are critical to the operation of the American Public Media Group automation and play to air systemsin a 24x7x365 environment

Blaine, Minnesota

Configures and installs a customer-purchased web application, and dependent software, to remote-access servers and maintains the internal system requirements for continued software delivery and use at the largest American-owned Student Information System providerExecutes timely XML code changes and Apache Tomcat upgrades to ensure continued functionality of the web application during a continuous product development cyclePerforms SQL server database management, including any necessary script modification and executionManages client database backup tasks through use of an internally-built tool; processes requested database restores and ensures the availability of client dataAssists with the testing and deployment of internal operations tools; contributes to increased customer service and efficient product delivery

Blaine, Minnesota

Provided both live and remote-access technical support; repaired and maintained the software, hardware and network infrastructure used by the company’s 400+ employeesPlanned, designed, built, tested and deployed SCCM 2012 infrastructure corporate-wide; created and deployed software packages, SCEP definitions, and Windows updatesServed as the Help Desk team lead and managed the issue queue in the IT case system (JIRA)Assisted with the assignment and upkeep of user security rights and mailing distribution groups in Active DirectoryPerformed installation, configuration, and maintenance of various hardware and software on both user workstations and data center serversConfigured communications equipment and user/device profiles in the software-based callprocessing system utilized by the company (Cisco Unified CM)Identified and repaired network-related issues using a network access control appliance

Blaine, Minnesota

Installed pre-configured operating system environments on user workstations via the company’s disk image deployment and management system (Symantec Ghost)Setup and maintained building wireless access points; performed switching closet maintenanceSupported all printers within the organization and contacts warranty providers for service and supplies requestsMaintained equipment inventory both in storage and assigned to employees; prepared devices and peripherals for use at company-sponsored events

Web Development Immersive

At the end of this program I would have completed 720 hours of coursework in Web Development. Which included lecture and building.

Associate’S Degree, Computer Networking

Activities and Societies: Phi Theta Kappa, Dean's ListStudied enterprise level infrastructure technologies

Education record