Jake Ritz Email & Phone Number

Responsible for driving the strategic direction for exam security and advising on the design of technology-driven assessments with leaders in R&D, T&O and Legal. Leading a team of investigators to respond to security incidents and resolve customer concerns promptly.

Led over 90 professionals to investigate and resolve accounts with unusual activity related to external fraud, internal fraud, or sales practice violations including filing of regulatory required Suspicious Activity Reports (SARs). Responsible for developing strategies and managing operational processes to reduce losses and close vulnerabilities.

Charlotte, North Carolina Area

Electronic Communication Compliance, VPLed a team of technical and compliance professionals to ensure tools were developed to effectively capture, archive, and supervise activities across a broad spectrum of technologies, ensuring compliance with federal securities regulations related to electronic communication compliance. Enterprise Risk Manager, VPResponsible for embedding operational risk management best practices across the firm including risk identification and analysis, key risk indicator development and reporting, operational risk incident management, and issue resolution management process.

Head of Operations Risk, SVPResponsible for developing and driving risk programs across operations functions to achieve strategic objectives and meet heightened regulatory standards.Head of Fraud & Claims Operations, SVPLed over 200 team members across five US and India sites executing the end-to-end fraud and claims processes for credit card, debit card, deposit, on-us, online banking, Automated Clearing House (ACH), wire, and home equity line of credit products.Global Transaction Services Payment Operations Manager, VPLed six teams with over 60 staff to deliver superior financial services in wire transfer, ACH, cash management, and foreign currency operations supporting over $50MM in revenue generation.Customer Experience Executive Team Leader, VPCreated a new team to develop and deliver a strategic approach to managing customer experience.

Lean Project ManagerDeveloped the knowledge, tools and plans to transform traditional processes into Lean production systems in the heavily regulated FDA medical device manufacturing environment.Business Unit ManagerLed five supervisors and ten support staff with 135 operators for a $100MM per year assembly and fabrication business.Quality & Regulatory Team LeaderManaged seven quality technicians and two engineers while ensuring compliance with FDA Quality Systems Regulations for Class II devices and earned ISO-9000 certification.

Combat Systems Department Head, Information Warfare Commander, Division OfficerSupervised multiple teams through rigorous engineering and operational training events, evaluations and deployments in accordance with complex nuclear regulations and operational controls. Successfully certified as a Navy Nuclear Engineer and Professional Engineer in control systems.

Bs, Control Systems Engineering

Operational Excellence Certification