Eric Scheller, Ph.D. Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri, United States

Insight Development and Presentation: Led end-to-end CX and UX research, collaborating closely with stakeholders to understand their needs, guide best practices, conduct research, and create compelling data visualizations tailored to the audience.Quantitative and Qualitative Research Methods: Applied quantitative data expertise to create user-friendly and actionable surveys using Qualtrics. Additionally, conducted qualitative research by facilitating focus groups and in-depth interviews… Show more Insight Development and Presentation: Led end-to-end CX and UX research, collaborating closely with stakeholders to understand their needs, guide best practices, conduct research, and create compelling data visualizations tailored to the audience.Quantitative and Qualitative Research Methods: Applied quantitative data expertise to create user-friendly and actionable surveys using Qualtrics. Additionally, conducted qualitative research by facilitating focus groups and in-depth interviews (IDIs), both in-person and virtually via UserTesting.CX Management: Managed the enterprise-wide voice of customer (VOC) program through Medallia, overseeing survey design and data collection across multiple channels, to understand drivers of the customer experience and identify meaningful business opportunities.Competitive Intelligence: Established a competitive intelligence program to monitor and analyze industry trends and competitor actions, covering 20 competitors across three distinct business segments.Supplier Relationship Management: Developed and maintained strong relationships with key suppliers, ensuring alignment with business objectives and budget constraints, to deliver research results in a timely manner. Show less

Kansas City, Missouri, United States

Quantitative and Qualitative Data Analysis: Applied expertise in research methods to uncover valuable insights on the customer and employee experiences, driving tangible business outcomes and return on investment (ROI).Survey Development: Advised internal and external stakeholders on survey best practices to deliver accurate and actionable data.Project Management: Oversaw monthly cross-client research studies, efficiently managing resources and deadlines to deliver thought… Show more Quantitative and Qualitative Data Analysis: Applied expertise in research methods to uncover valuable insights on the customer and employee experiences, driving tangible business outcomes and return on investment (ROI).Survey Development: Advised internal and external stakeholders on survey best practices to deliver accurate and actionable data.Project Management: Oversaw monthly cross-client research studies, efficiently managing resources and deadlines to deliver thought leadership on trends and developments to clients in the restaurant, retail, and grocery industries. Show less

Kansas City, Missouri, United States

Kansas City, Missouri, United States

Teaching Assistant for:Statistics: Correlation and Regression (Graduate-level course)Theory of Measurement and Design (Graduate-level course)Methods of Psychological Inquiry (Undergraduate-level course)Responsibilities include leading a course lab on psychometrics, assisting with survey design and analyses, creating course examinations, grading weekly assignments, and assisting students their learning.

Center for Applied Psychological ServicesResponsibilities include designing interview protocols, conducting interviews and focus groups, conducting thematic analyses of interviews, facilitating collaborative sessions, and writing reports.

Responsibilities included implementing a virtual leadership development study, conducting virtual meetings with leaders in rural communities, writing and presenting research findings, conducting literature reviews on leadership and followership, assisting in the development of interview protocols, and conducting interviews.

Responsibilities included conducting a job analysis, evaluating and designing pre-hire assessments, collecting and analyzing data, writing reports, and presenting findings.

Doctor Of Philosophy - Phd, Industrial And Organizational Psychology

Dissertation: Pay Transparency and the Wage Gap: The Effects of Pay Transparency, Gender, and Race on Job Searching and Negotiating

Master Of Arts - Ma, Industrial And Organizational Psychology

Activities and Societies: Center for Applied Psychological Services Master's Thesis: Ignorance is Bliss, or is it? The Effects of Pay.

Bachelor Of Science - Bs, Psychology

Activities and Societies: LeadState, Psi Chi International Honor Society in Psychology, Golden Key International Honour Society, Phi Kappa.