Jake Phillips Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Richmond, Virginia, United States

• Conducted all new member acquisition efforts from cold outreach to cultivating warm leads through the sales funnel, leveraging Salesforce to improve lead tracking and personalize communications leading to 12% growth in.
• Managed a community of 1,600+ members, administered and analyzed surveys to improve member experience and increase retention while maintaining a churn rate below 4%.
• Hosted monthly member networking events and quarterly membership committee meetings to engage members, solicit in-person feedback, and build community resulting in increased customer satisfaction.
• Managed and maintained monthly membership budgets to ensure the effective allocation of funds.
• Acquired, leased, and maintained 19 long-term private offices, facilitating contracts, processing payments, and maintaining communication with tenants. Built and implemented effective policies and procedures for.

Richmond, Virginia, United States

• Performed database management and analytics preparing monthly reports, reviews, reporting on key performance metrics, and summarizing trends.
• Handled all membership-related communications for a client population of over 1600 individuals.
• Established partnerships with key nonprofits and local organizations to coordinate events to promote community engagement.
• Generate corporate membership packages and relationships by identifying key businesses and target industries in the area, acquiring over 150 corporate members.

Richmond, Virginia, United States

• Planned and execute at minimum 6 engaging membership programming events a month to produce ROI in the context of membership sales and current member retention.
• Led over 500 tours for potential new members, focusing on Common House's community-building mission.
• Fostered community-building through comprehensive and creative programming.
• Managed the process for all new member applications and ensure seamless onboarding experiences in collaboration with the Brand & Communications team.

Charlottesville, Virginia, United States

• Customer service and food service at an upscale, 1200-person Membership-based Social Club.
• Familiarizing guests with the menu, accurately recording food and beverage orders, running multi-course meals, and tallying bills.
• Serving and bartending over 100 large private events, including wedding receptions, parties, and rehearsal dinners.
• Able to adapt to rapid change in a fast-paced fine-dining experiential environment.
• Always able to meet members’ needs and create a positive experience helping to promote membership retention.

Richmond, Virginia Area

• Provided multiple detailed Cost of Living comparison analyses of major U.S. Cities to the Richmond Metro Region.
• Conducted quantitative research using economic development databases like Jobs EQ, CoStar, etc.
• Specified updated data to assist the Marketing team in updating old Publications.
• Delivered follow-up research/information to the Business Attraction team for prospect missions and incoming RFIs.

Richmond, Virginia Area