• Collaborated in the development, design, and function of an on-campus retail cellular store • Developed a more efficient database to track rental phone program using Excel and VBA• Managed approximately 4,000 cellular contracts for BYU faculty and family members

• Researched various customer communities to identify the most effective segment to focus marketing efforts on to enhance Sears Personal Shopper Program • Developed specific customer questionnaires to identify customer attributes, perceptions, and interests • Assembled and analyzed data derived from questionnaires to make specific recommendations

• Led team in an advanced financial analysis of 10 primary competitors• Analyzed the competitive landscape of the market and provided specific recommendations to enhance profitability and market share

• Analyzed and tested program used to process monthly payroll • Identified inherent formulaic errors in program resulting in payroll savings in excess of $65,000 • Redesigned the payroll processing program using Excel and VBA resulting in improved accuracy of payroll processing and an 80% reduction in the time required to process payroll• Analyzed employee turnover data and provided specific recommendations to management to reduce turnover and improve employee tenure and job satisfaction