Jake M. Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Provide exceptional support to clients, colleagues, and third parties with various requests including logon assistance, user administration, products and services, ACH payments, wire payments, and more. Consistently exceeds all performance standards, OSAT, and QA scores.

Gilbert, Arizona, United States

Manage all office operations and procedures, developing new strategies for efficiency.Organize records manually and digitally.Manage scheduling of employees.Create and reconcile insurance claims.Manage accounts payable and process payroll.Liaison with vendors and property management.Maintain all IT services and devices.

Led a team of contact tracers during the COVID-19 pandemic.Provided guidance regarding symptom monitoring, self-isolation, accessto testing, and connected individuals with various social support resources.Assigned caseloads to contact tracers and performed quality assurance checks.Verified HIPAA compliance and all other policies and procedures were.

Conducted disease case investigation and management to individuals infected with COVID‐19. Used salesforce to call all contacts of anyone diagnosed with COVID‐19 to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine. Provided services to identified at‐risk populations by.

Scottsdale, Arizona

Monitored drug coverage policies for multiple payers.Worked with healthcare providers and patients to assist with appeal management for claim denials.Worked with physicians and payers to advocate for product-specific coverage.Communicated product benefits and efficacy to positively influence payer policy.Reviewed case outcomes to analyze and identify.

Phoenix, Arizona

Greeted and checked in thousands of guests.Experience as front desk, concierge, bell man, and PBX operator.Thoroughly trained multiple front desk agents.Generated extra revenue by selling upgrades and creating walk-in reservations.Managed reservations through Springer Miller Hospitality Management System.Posted charges to guest and house accounts and.

Education record

Education record

Activities and Societies: Presidential Scholarship