Jake M. Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Provide exceptional support to clients, colleagues, and third parties with various requests including logon assistance, user administration, products and services, ACH payments, wire payments, and more. Consistently exceeds all performance standards, OSAT, and QA scores.

Gilbert, Arizona, United States

Manage all office operations and procedures, developing new strategies for efficiency.Organize records manually and digitally.Manage scheduling of employees.Create and reconcile insurance claims.Manage accounts payable and process payroll.Liaison with vendors and property management.Maintain all IT services and devices.

Led a team of contact tracers during the COVID-19 pandemic.Provided guidance regarding symptom monitoring, self-isolation, accessto testing, and connected individuals with various social support resources.Assigned caseloads to contact tracers and performed quality assurance checks.Verified HIPAA compliance and all other policies and procedures were followed.Tracked daily and weekly progress against target goals: cases contacted, contacts tracked and referred, and contacts referred to social support programs.Actively monitored team and relayed updates to management.Coached team members when necessary.

Conducted disease case investigation and management to individuals infected with COVID‐19. Used salesforce to call all contacts of anyone diagnosed with COVID‐19 to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine. Provided services to identified at‐risk populations by telephone. Provided consultation and education on COVID‐19 mitigation. Encouraged the promotion and maintenance of health and the prevention of disease and disability. Performed special projects as assigned for the Arizona Department of Health Services.

Scottsdale, Arizona

Monitored drug coverage policies for multiple payers.Worked with healthcare providers and patients to assist with appeal management for claim denials.Worked with physicians and payers to advocate for product-specific coverage.Communicated product benefits and efficacy to positively influence payer policy.Reviewed case outcomes to analyze and identify payment and denial trends as well as key findings for client reporting.Conducted external research to identify appropriate alternate funding sources for inclusion to the internal resource database for future reference purposes.Responded to escalated issues and complex cases referred from other reimbursement employees or manufacturer representatives.

Phoenix, Arizona

Greeted and checked in thousands of guests.Experience as front desk, concierge, bell man, and PBX operator.Thoroughly trained multiple front desk agents.Generated extra revenue by selling upgrades and creating walk-in reservations.Managed reservations through Springer Miller Hospitality Management System.Posted charges to guest and house accounts and closed guest accounts at checkout.Retrieved messages, mail, and facsimiles for guests.

Education record

Education record

Activities and Societies: Presidential Scholarship