- Conduct discovery calls to gather, validate, and document information for the Account Executive;- Collect contact information and other potential customer details, ensuring accurate data is maintained in the platform;- Effectively handle incoming sales inquiries;- Provide information to nurture potential clients and guide them toward success;- Identify key prospects and create strategic account profiles, researching and gathering business requirements and delivering them to the respective Account Executive;- Maintain detailed documentation on qualified leads before passing them on to a consultant, sales manager, or partnerships team;- Educate potential customers about customization and best practices for using Pipedrive.

- Manage incoming calls from customers, addressing inquiries related to shipping services;- Coordinate pickup orders and provide detailed shipping information;- Track packages and furnish proof of delivery as needed;- Address customer needs by facilitating supply procurement, distributing messages, and resolving complaints.

- Foster robust relationships with key stakeholders across the organization critical to the success of the HR business strategy;- Provide comprehensive support to the HR function, encompassing traditional activities such as talent attraction, retention, learning & development, and the formulation of innovative HR policies;- Facilitate the enhancement of performance management practices to foster a high-performance culture.

- Manage research, analysis, and ideas aimed at organizational development through a strong learning culture;- The central figure for credit risk, customer support, and sales teams across the full spectrum of the employee experience cycle, including onboarding, initial training, refresher training, leadership development, and operational team career paths.

- Guide and bolster the team, cultivating employee growth and implementing strategies to enhance productivity and quality, prioritizing quality, customer satisfaction, and credit operations to mitigate risk;- Oversee operational activities, identifying areas for improvement and proposing enhancements to processes for continuous improvement;- Deliver management presentations regarding key performance indicators (KPIs) and supervise the dissemination of process changes, ensuring team alignment. Update and promote campaigns and initiatives to enhance team engagement.

- Accountable for conducting swift and thorough analysis of potential customers' profiles and payment capacity;- Analyze, determine, and provide optimal credit solutions for customers, assessing risk in accordance with credit policies.

- Accountable for conducting swift and thorough analysis of potential customers' profiles and payment capacity;- Analyze, determine, and provide optimal credit solutions for customers, assessing risk in accordance with credit policies.

- Assisting in the preparation of credit risk reports and presentations;- Participating in credit risk modeling and analysis.