Jake Wilson Email & Phone Number

Minneapolis, Minnesota, United States

Smart Data Solutions has a simple message, “Make Healthcare Efficient Through Automation” and my new team gets the privilege of delivering those efficiencies to the marketplace.

Phoenix, Arizona

Phoenix, Arizona

Manage a team of 10 professionals aimed at supporting the largest Health Insurer in the United States across all government mandated Health Insurance review programs.Designed, gained executive approval and implemented paradigm shift new model of managing client projects from client aligned to regional model of management. Manage Operational Performance & Client Experience for $200M+ yearly revenue client. Responsible for S&OP Submissions for largest client at CIOX Health.

Phoenix, Arizona Area

As a Senior Client Project Manager I am responsible to liaise between our clients and our internal operations to ultimately deliver a successful project. The scope of this work is quite vast and client specific. Being able to understand client needs, operational levers that I have at my discretion to solve those needs, as well as creatively problem solving are the pillars of my operating strategy. Below, you can find summaries of projects that I have successfully led. Expanded scope of… Show more As a Senior Client Project Manager I am responsible to liaise between our clients and our internal operations to ultimately deliver a successful project. The scope of this work is quite vast and client specific. Being able to understand client needs, operational levers that I have at my discretion to solve those needs, as well as creatively problem solving are the pillars of my operating strategy. Below, you can find summaries of projects that I have successfully led. Expanded scope of responsibility again in remainder of 2018, moving my client portfolio to $160M managed revenue for the remainder of the year, culminating in promotion in January 2019.Successfully completed largest individual HEDIS program in the history of CIOX Health in 2018. Resolved dozens of potential roadblocks by engaging additional resources internally and in some cases, engaging facilities themselves to procure the retrieval of the medical information. Client testimony 4 weeks into program, "We have quite the backlog at this time as we were not expecting the volumes that [CIOX Health] was able to procure, so quickly."Extended scope of responsibility in October 2017 to manage additional 4 LOB’s for client who were behind their production schedules. 4 LOB’s together were an additional $8 million in revenue, risk at that time was upwards of $3 million. All 4 LOB’s experienced successful programs by the time the projects concluded.Transitioned to $15 million client whose program was 4 1/2 weeks behind schedule in August 2017. Delivered exceptional results by working with internal department to procure 200k requests in 70 days. Created action plans internally and externally and drove resolution in order for joint success. Successfully rescued program and eventually, exceed expectations of client by project end, December 2017. Supported National Account Manager in management and delivery on $10 million project from February 2017 - August 2017. Show less

Phoenix, Arizona Area

CIOX Health is the premier exchange of medical data between facilities and health plans in the country. As an Account Manager, the Health Plans were my clients and I was tasked with working multiple million dollar accounts simultaneously. I managed client expectations while monitoring and escalating internal operations to provide excellent service. I was responsible for delivering best in class service while protecting patient PHI.Managed 450k individual requests across 5… Show more CIOX Health is the premier exchange of medical data between facilities and health plans in the country. As an Account Manager, the Health Plans were my clients and I was tasked with working multiple million dollar accounts simultaneously. I managed client expectations while monitoring and escalating internal operations to provide excellent service. I was responsible for delivering best in class service while protecting patient PHI.Managed 450k individual requests across 5 different health plans. Exceeding client expectations while delivering over 7 million in gross revenue prior to receiving a promotion to move to a different part of the organization. Show less

Tucson, Arizona

Work in the Global Command Center as the central cog in the IT Incident Response for a Fortune 500 company with over 6.5 Billion in revenue. Responsible for the triage and resolution of major outages to Internal and External stakeholders. Interface with business and technical teams to work toward resolution of Unplanned IT Service Interruptions, always working to mitigate additional financial impacts and/or business continuity scenarios - Resolved major incidents at Symantec locations… Show more Work in the Global Command Center as the central cog in the IT Incident Response for a Fortune 500 company with over 6.5 Billion in revenue. Responsible for the triage and resolution of major outages to Internal and External stakeholders. Interface with business and technical teams to work toward resolution of Unplanned IT Service Interruptions, always working to mitigate additional financial impacts and/or business continuity scenarios - Resolved major incidents at Symantec locations worldwide (and on the web) by communicating with engineers and service owners to prevent and alleviate outages. - Utilize network monitoring tool, Science Logic, to proactively monitor Symantec’s largest data center in North America, resulting in preventive ticket creation and resolution- Direct weekly international team meetings focused on improving procedures, operations, & sharing lessons learned from exchanges Show less

Tucson, Arizona

Worked with the IT Support team to ensure that operations at all 145+ locations were able to run smoothly and efficiently from a technological perspective. Also, focused on interfacing with Executive level management on ways to better understand the physical demands of our locations. - Managed entire coupon database including over 10,000 records for all 145 locations, maintaining standard database fundamentals- Supported 145 locations in day to day operations and fixed issues as… Show more Worked with the IT Support team to ensure that operations at all 145+ locations were able to run smoothly and efficiently from a technological perspective. Also, focused on interfacing with Executive level management on ways to better understand the physical demands of our locations. - Managed entire coupon database including over 10,000 records for all 145 locations, maintaining standard database fundamentals- Supported 145 locations in day to day operations and fixed issues as they arose whilst assimilating my skills to a brand new industry- Traveled and installed equipment including laying network cables, servers, and managers computers while working remotely from corporate HQ Show less

Eller College Of Management - University Of Arizona

Served as the first point of contact for the Undergraduate Programs Office in responsibilities ranging from assisting in the preparation of Undergraduate Events, to aiding students in getting academic and professional counseling, as well as interacting with parents of current and future students, selling them on the idea of their child being a Wildcat for Life. - Restore and improve Eller College Professional Admissions Access Database to maximize efficiency while minimizing data… Show more Served as the first point of contact for the Undergraduate Programs Office in responsibilities ranging from assisting in the preparation of Undergraduate Events, to aiding students in getting academic and professional counseling, as well as interacting with parents of current and future students, selling them on the idea of their child being a Wildcat for Life. - Restore and improve Eller College Professional Admissions Access Database to maximize efficiency while minimizing data entry- Attain extra responsibilities in a position to suit my personal knowledge & capabilities while challenging & growing my technical skills- Trained six personnel in front desk policies and procedures as well as common practices from over two years of quality job experience Show less

Redondo Beach, California

Supported the lead Project Manager on a project centered around the migration to TeamCenter. Focused on the behind the scenes action items so that the PM could spend more time interfacing with management. In the event the PM was unable to run team meetings I also stepped in and was able to help guide the team to achieving high Earned Value for the project. - Supported software testing and provide assistance to end users during testing as well as implementing necessary changes-… Show more Supported the lead Project Manager on a project centered around the migration to TeamCenter. Focused on the behind the scenes action items so that the PM could spend more time interfacing with management. In the event the PM was unable to run team meetings I also stepped in and was able to help guide the team to achieving high Earned Value for the project. - Supported software testing and provide assistance to end users during testing as well as implementing necessary changes- Became a Subject Matter Expert in Microsoft SharePoint, including hosting training sessions and supporting multiple programs- Designed new training material for sector-wide standard Engineering Scheduling and Earned Value application - Assisted the Project Manager in facilitating a transition from one common Product Lifecycle Management system to another - Provided support for Teamcenter migration by documenting changes to classes and their attributes for reporting, using SharePoint Show less

Remote

Served as front line support for the Apple Care iOS and CPU divisions focused on delivering exceptional customer service in a timely manner, aimed at minimizing Time to Resolution. Additional components of the job included extensive training programs and external customer sales. - Developed self-motivation, goal setting, and integrity skills due to the nature of working remotely- Maximized customer service while assisting customers with complicated technical issues in a timely… Show more Served as front line support for the Apple Care iOS and CPU divisions focused on delivering exceptional customer service in a timely manner, aimed at minimizing Time to Resolution. Additional components of the job included extensive training programs and external customer sales. - Developed self-motivation, goal setting, and integrity skills due to the nature of working remotely- Maximized customer service while assisting customers with complicated technical issues in a timely fashion- Earned cross–training responsibilities to include computer support, increasing my scope of knowledge & responsibility Show less