Orchestrated the entire lifecycle of 80+ SaaS Enterprise and SMB implementations, encompassing business analysis, functional specification, system design, platform configuration, testing, training, and support procedure definition. Pinpointed gaps and proposed scalable solutions to enhance learner retention, optimize workflows, and drive software product adoption while educating both managers and end users. Recruited, supervised, trained, and mentored five project managers, elevating… Show more Orchestrated the entire lifecycle of 80+ SaaS Enterprise and SMB implementations, encompassing business analysis, functional specification, system design, platform configuration, testing, training, and support procedure definition. Pinpointed gaps and proposed scalable solutions to enhance learner retention, optimize workflows, and drive software product adoption while educating both managers and end users. Recruited, supervised, trained, and mentored five project managers, elevating performance levels. Acted as a crucial intermediary, bridging business needs and solutions by spearheading client discovery to gather comprehensive requirements. Show less

Spearheaded cross-program delivery for more than 60+ large-scale statewide Health and Human Services, highway construction, and state benefits software implementations. Negotiated and resolved cross-program dependencies, guaranteeing seamless execution of complex projects. Cleared technical and process roadblocks from teams' execution paths, facilitating smoother project progress. Identified and communicated program risks, devising mitigation strategies in collaboration with teams and… Show more Spearheaded cross-program delivery for more than 60+ large-scale statewide Health and Human Services, highway construction, and state benefits software implementations. Negotiated and resolved cross-program dependencies, guaranteeing seamless execution of complex projects. Cleared technical and process roadblocks from teams' execution paths, facilitating smoother project progress. Identified and communicated program risks, devising mitigation strategies in collaboration with teams and stakeholders. Show less