James Smith Email & Phone Number

Atlanta, Ga, Us

Knowledgably answer client questions about products, services, promotions, and other company information using professional phone, live chat, and email etiquetteEducate customers on products and services in a consultative mannerRoute inbound requests to internal sales or marketing staff for further follow-up as required/needed as determined by a jointly defined client response matrixReport and escalate any critical issues to appropriate personnel Serve as client advocate for voice-of-customer initiatives and client retention

Decatur, Georgia, United States

Overseeing all-star cheerleading program, athletes, staff, and team managers. Create and execute a plan for each team, that ensures progression, and success. Facilitation of physical training including stunting and tumbling in levels 1 through 6. Strategize using marketing, word of mouth, and unique tactics to attract new athletes and retain current athletes. Create a forecast for growth in membership, projected finances, and more.

Atlanta, Georgia, United States

Effectively fulfill and respond to customer queries in a timely and accurate way, via phone, email or chat by identifying the customer needs and help customers use specific features. Analyze, log and report product, service or website malfunctions to the proper department. Update company's internal databases with information about technical issues and useful discussions with customers. Improves efficiency and productivity of customer support roles through the creation of standard operating procedures (SOP) and development of company policies that customers should adhere.Build a positive rapport with active and perspective customers through customer outreach following up with customers to ensure customer inquiries and issues have been addressed and resolved. Assisting in the creation of materials and training facilitation for junior Customer Support Specialists.

Atlanta, Ga

I served as the first point of contact for direct customers, and travel agent partners inside an inbound call center for an international travel vendor. Exceeding quality assurance standards set forth by the company, while speaking with clients via phone. Meeting monthly projected goals in sales, call quality, customer acquisitions, etc. Goals are forecasted based on the company's prior performance. This can include upselling products, providing customers with resources for third-party services and more. Maintain up-to-date knowledge of 15+ destinations and 200+ lodging locations, including costs, location, amenities, etc.

Atlanta, Georgia, United States

Working alongside a team of an e-commerce start up company that creates custom printed products in daily support and operational task. Providing support directly to the customer support supervisor. Communicate with customers using CRM system, regarding order inquiries, order updates, product information, and company policies. Relaying any order changes, cancellations and shipping discrepancies to the customer in atimely manner. Exercise proficiency while using several web based e-commerce entities that may require the use of basic arithmetic and reading comprehension. Continuously maintain knowledge of current products, sales events, annual and quarterly sales goalsand company policies, both customer and employee related.

Washington, District Of Columbia, United States

Served as patients point contact before and after appointments in a multi-physician physical therapy clinic. Coordinating daily administration for doctors and patients visiting the clinic including outreach, scheduling and record keeping. Optimizing office schedules and patient satisfaction with efficient scheduling, both daily and weekly.Securely gathering patient data to input into digital database, forward to another medical institution or provide patients with a hard copy.

Washington, District Of Columbia, United States

Serves as first point of contact for guest arriving at hotel. Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Ensure outstanding requests or problems receive priority and are resolved efficiently and effectively. Secure payment; verify and adjust billing issues when necessary. General clerical duties such as faxing, photocopying, and filing. Throughly process all guest requests and provide guests with information regarding property amenities, services, and local areas of interest.