Jakub Sciubak Email & Phone Number

Maidenhead, Gb

Twyford, England, United Kingdom

CWSI are one of Europe’s most experienced mobile and cloud security specialists, providing flexibility, security and productivity solutions to the private and public sectors in the UK and Europe. • Managing global L1 and L2 support desk operations 24x7x365 following ITIL best practices to meet SLAs and KPIs, supporting diverse enterprises spanning government, automotive, finance, aviation, transportation, healthcare, manufacturing, retail, and education sectors with up to 50,000 managed devices.• Specialized in support of MDM products: Microsoft Intune, VMWare Workspace ONE, IBM MaaS360, Ivanti MobileIron.• Played a key role in the transition from ITSM practices to CSM practices within the ServiceNow platform. • Responsible for administration, maintenance, and enhancements of the ServiceNow portal.• Designs and continuously improves PowerBI reports and dashboards, utilized for demonstrating Service Delivery both internally and externally, while also spearheading their expansion to meet evolving needs.• Managing on-site teams responsible for procurement, kitting, provisioning, asset tracking, repair, and replacement of devices, ensuring seamless operations.• Comprehensive expertise in overseeing iOS and Android platforms, and providing support across variety of devices.• Responsible for implementing service improvements as necessary to enhance operational efficiency.• Proficient with supporting various compliance and threat detection products: Movius, Dubber, Coratta, Sentinel One Singularity Mobile and Microsoft Defender. • Proficient in global team leadership and data visualization for service insights.• Primary point of contact for P1 incidents and escalation management for major incidents.

Twyford, England, United Kingdom

Slough, England, United Kingdom

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