Handled all inbound requests from customers through Discord and Intercom, advised tech team and founders on necessary UX upgrades and bug fixes, and served as our customers' primary internal advocate, resulting in more reliable service and better overall user experience.Managed all customer-facing written communications including website and in-app copywritingSpearheaded user experience design improvements for Outlet Finance's mobile application, leading to enhanced customer… Show more Handled all inbound requests from customers through Discord and Intercom, advised tech team and founders on necessary UX upgrades and bug fixes, and served as our customers' primary internal advocate, resulting in more reliable service and better overall user experience.Managed all customer-facing written communications including website and in-app copywritingSpearheaded user experience design improvements for Outlet Finance's mobile application, leading to enhanced customer satisfaction and app performance.Identified and prevented more than $100k in fraudulent transfers and implemented measures that mitigated fraud moving forward, protecting customer assets and maintaining the integrity of the platform.Worked with the CTO to plan and execute a strategy to dissolve Outlet and wind down services, safely off-board all customer assets within 2 months, and handled all related communications. Show less

Provided top-tier customer service, resolving customer issues efficiently and maintaining high customer satisfaction ratings.Collaborated cross-functionally with tech and product teams to address customer concerns and needs, aiding in bug fixes and application improvements.Drafted all customer-facing communications to improve user engagement and brand consistency. Created step-by-step instructions that made complex transactions on the blockchain easy to execute for a customer… Show more Provided top-tier customer service, resolving customer issues efficiently and maintaining high customer satisfaction ratings.Collaborated cross-functionally with tech and product teams to address customer concerns and needs, aiding in bug fixes and application improvements.Drafted all customer-facing communications to improve user engagement and brand consistency. Created step-by-step instructions that made complex transactions on the blockchain easy to execute for a customer base of novices. Show less

I created 50 modules from scratch all about DeFi designed as educational material for beginners. My course for Zogo covers everything from L1 blockchains to oracles to doing your own research.I also created modules for Zogo based on mindfulness and living and working abroad.

I create marketing materials of our listings and coordinate & conduct showings. Side roles have included writing employee bios, email campaigns, and business development of Skywards 360° virtual tour app, Skyward Tours.

Prior to focusing on crypto based content I wrote for a number of people and organizations including Finca Exotica, an eco-lodge located in Costa Rica, Skyward Real Estate, a New York City based real estate firm and Q'd Up Audio, a remote podcast production team. My work has included everything from educational content to product descriptions, blog articles, professional bios and more.

At Lift I built an inventory tracking system and identified efficient ways to track ordering needs. I performed hardware and software maintenance on the equipment our clients used, and successfully met 100% of appointments with no technical errors.I guided clients in how to approach the sensory deprivation experience, explaining breathing techniques that help to release stress and 'let go,' creating a deep meditative experience which provides both mental and physical health benefits.

Working in a government school as an English teacher for Media Kids Academy, I developed a spiral curriculum from scratch and delivered each lesson to 5th and 6th grade classes of 40+ students. I frequently incorporated art, activities and music to build an interactive classroom experience, culminating in challenging yet interesting and achievable sentences for all students.I designed and led English Club, an after school program, to share American culture, food, games and… Show more Working in a government school as an English teacher for Media Kids Academy, I developed a spiral curriculum from scratch and delivered each lesson to 5th and 6th grade classes of 40+ students. I frequently incorporated art, activities and music to build an interactive classroom experience, culminating in challenging yet interesting and achievable sentences for all students.I designed and led English Club, an after school program, to share American culture, food, games and music.I tutored Thai colleagues once per week to build English ability across entire staff.I returned to Chaiyaphum from 2013-2014 and taught English again, this time in a high school with many of the same students. I taught high school juniors, as well as 8th graders, delivering a more rigorous curriculum designed to help students study for the national English exam. Show less

I began my career in the reality television industry as a Production Assistant on The Amazing Race, and ultimately worked as the Gear Manager for Asylum Entertainment.Some of my roles included:• Equipment transportation and coordination for The Bachelor, Bachelorette, and HGTV Star• Host Crew camera and audio assistant for The Amazing Race, coordinating and performing airport pick-up, drop off and equipment transportation in fast paced environment.• Camera assistant for… Show more I began my career in the reality television industry as a Production Assistant on The Amazing Race, and ultimately worked as the Gear Manager for Asylum Entertainment.Some of my roles included:• Equipment transportation and coordination for The Bachelor, Bachelorette, and HGTV Star• Host Crew camera and audio assistant for The Amazing Race, coordinating and performing airport pick-up, drop off and equipment transportation in fast paced environment.• Camera assistant for Profiles Television, providing fresh tapes and batteries to crew, organizing and dropping off used tapes to post-production team• Gear Manager for Asylum Entertainment, preparing camera, audio and lighting packages and coordinating in house and rental gear among multiple shoots on a daily basis. Show less

Establish relationships and build network of small businesses across southwestern US.