Ja Randle Email & Phone Number

Denver, Colorado, United States

• As part of the Customer Support Engineering team at Checkr, the Senior Customer Support Engineer is responsible for supporting our most valuable customers on their most complex issues. We do this by utilizing our.
• Provide technical support to our largest customers and partners via our ticketing system and screen-sharing calls
• Investigate technical issues down to the application level utilizing tools like DataDog, Snowflake, and Mulesoft, escalating to engineering as needed
• Own certain processes and procedures to keep our most valuable customers operating smoothly
• Collaborate cross-functionally with Engineering, Customer Success, and Business Development teams on various initiatives
• Help us build our internal documentation on Confluence to lower response times and contribute to public documentation found on our Help Center

• In this role, I executed enterprise technical support, IT systemsadministration, software integrations, and internal systems enhancements. Ialso performed system troubleshooting as the primary customer contact.
• Delivered continuous IT support and customer guidance on best use ofsoftware.
• Implemented advanced solutions and strategic action plans in leadership ofmultiple projects to improve and streamline processes and implementautomation, identifying and mitigating project related issues and risks.
• Enhanced productivity and overall performance of operating system throughdiagnostic techniques, and development, management, and analysis of KeyPerformance Indicators.
• Launched continuous process improvement initiatives, streamlined workflowprocesses, and provided solutions-oriented approach to maximize ROI, ensuresecurity compliance, and adhere to all regulatory requirements.
• Spearheaded resolution of wide range of technical problems in managementof multiple tickets, ensuring quality system support.

Aurora, Colorado, United States

• I moved through several different positions within this company. In thisrole, I directed the day-to-day operations of property management, leading ateam across all business development functions while ensuring.
• Maximized employee productivity and efficiency through effective hiring,training, coaching, and performance management.
• Fostered solid relationships with clients and owner, providing effectivecommunications on status of property's performance, and effectivelyresponding to resident and owner requests.
• Enhanced company revenue through timely collection of rent, identifyingprospective clients, and demonstrating comprehensive knowledge of propertyassets, exceeding targeted sales goals.
• Established continuous communication with vendors and accountingdepartment to ensure quality, cost effectiveness, and timeliness ofdeliverables.
• Drove continuous improvements by researching and analyzing current marketand economic trends, and determining impact to business.

Aurora, Colorado, United States

I delivered outstanding support to customers in the process of attainingFederal Student Loans. I provided training, counseling, mentoring, andcoaching and resolved customer issues utilizing creative problem-solvingskills to ensure a positive customer experience.