Jamal Crump Email & Phone Number

Gulf Breeze, FL

- Email Migration Expert: Spearhead end-to-end email migration projects, seamlessly transitioning clients from legacy systems to modern Microsoft 365 environments. Ensure data integrity, minimal disruption, and optimal user experiences throughout the migration process.- Microsoft 365 Proficiency: In-depth understanding of Microsoft 365 suite, with a focus.

Pace, FL

Spanish Fort, AL

• Field-based sales manager primarily focused on determining small business and home user needs and designing solutions, ensuring that needs are met from end to end.
• Developed technical solutions around various needs, including mixed AV, surveillance, appliances, lighting, computing, and smart technology.
• Managed relationships with stores, installation teams, and 3rd party vendors to ensure all client needs were met.
• Managed a pipeline of clients over time, keeping contact during longer-term projects (home builds, remodels)
• Constantly researched and trained on new and emerging technologies in the field to ensure that proper solutions could be developed and installed.
• Assisted with complex installations to ensure the client's vision was met when necessary.

Spanish Fort / Mobile, AL

• Responsible for the fulfillment of on-site home theater and computing services and delivering an excellent experience to our clients.
• Primary work consisted of mounting TVs, programming advanced remotes, running wires for AV systems, setup, and training.
• Assisted store management of nearby locations with coaching and training of staff around on-site portfolio changes and sales methods.
• Worked closely with Consultation Agent / Advisor for the area to ensure that developed solutions would fit client needs in specific situations.
• Advocated higher-end product solutions and provided training to other agents around URC, Savant, and miscellaneous other Magnolia provided products when requested.

Alabama Gulf Coast And Florida Panhandle

• Responsible for leading and supporting the on-site Installation and Repair teams for the Gulf Coast area (Coastal Alabama & Florida Panhandle) and maintaining and strengthening relationships with local stores as well.
• Developed additional NPS (customer satisfaction) scorecard (via Excel) reporting to assist the District by giving up to date data upon request before company-wide reporting going live.
• Lead Agents through transitioning from an installation focused force to a combined install / repair / support force.
• Assisted local stores with training around all offered services by personally speaking with sales staff regularly.
• Responsible for the upkeep and replenishment of company assets including all tools, vehicles, phones, and laptops for the market area.
• Ensured the quality of client experience through time spent with Agents on-site as well as in meetings to keep them aware of their performance as well as concerns and accolades expressed by clients (NPS).

Baton Rouge, LA

• Responsible for the fulfillment of on-site home theater and computing services and delivering an excellent experience to our clients.
• Consistently delivered high-level customer service in-home and in-store.
• Maintained top-level performance in customer satisfaction metrics.
• Worked with local SMB clients through our Best Buy For Business program as a direct support Agent, performing server installations and upgrades, Active Directory changes, and management, as well as phone and.
• Assisted store management of nearby locations with coaching and training of staff around on-site portfolio changes and sales methods.
• Developed ongoing relationships with nearby locations to ensure they are always aware of changes in the field and are familiar with all Agents completing services.

Baton Rouge, LA

• Best Buy, Baton Rouge, LA 2004 - 2012Various Sales and Supervisory RolesHeld roles in sales and sales supervision, as an in-store technician and supervisor, and as an in-home business support technician.
• Assisting with sales in store for small businesses and performing in-home services for computing and server needs for businesses.
• Managed client upset and issues in-store and on-site when necessary.
• Trained on P&L management for retail and services and assisted General Manager with report preparation and monthly planning.
• Directly supervised the Computing department for the local store.
• Directly supervised the Geek Squad precinct for two local stores.

Physics

Health/Medical Physics