Jamal Crump Email & Phone Number

Gulf Breeze, Fl

- Email Migration Expert: Spearhead end-to-end email migration projects, seamlessly transitioning clients from legacy systems to modern Microsoft 365 environments. Ensure data integrity, minimal disruption, and optimal user experiences throughout the migration process.- Microsoft 365 Proficiency: In-depth understanding of Microsoft 365 suite, with a focus on Teams, Azure AD, Azure, and PowerShell automation. Administer configurations, enhancements, and troubleshooting to elevate client collaboration and security strategies.- Client-Focused Solutions: Collaborate closely with clients and partners to discern their unique service configuration needs. Tailor configurations of various products (including encryption, threat protection, compliance archiving, and cloud backup) to align with their objectives.

Pace, Fl

Spanish Fort, Al

Field-based sales manager primarily focused on determining small business and home user needs and designing solutions, ensuring that needs are met from end to end.• Developed technical solutions around various needs, including mixed AV, surveillance, appliances, lighting, computing, and smart technology.• Managed relationships with stores, installation teams, and 3rd party vendors to ensure all client needs were met.• Managed a pipeline of clients over time, keeping contact during longer-term projects (home builds, remodels)• Constantly researched and trained on new and emerging technologies in the field to ensure that proper solutions could be developed and installed.• Assisted with complex installations to ensure the client's vision was met when necessary.

Spanish Fort / Mobile, Al

Responsible for the fulfillment of on-site home theater and computing services and delivering an excellent experience to our clients. • Primary work consisted of mounting TVs, programming advanced remotes, running wires for AV systems, setup, and training.• Assisted store management of nearby locations with coaching and training of staff around on-site portfolio changes and sales methods.• Worked closely with Consultation Agent / Advisor for the area to ensure that developed solutions would fit client needs in specific situations.• Advocated higher-end product solutions and provided training to other agents around URC, Savant, and miscellaneous other Magnolia provided products when requested.

Alabama Gulf Coast And Florida Panhandle

Responsible for leading and supporting the on-site Installation and Repair teams for the Gulf Coast area (Coastal Alabama & Florida Panhandle) and maintaining and strengthening relationships with local stores as well as promoting sales and ensuring end-to-end client satisfaction.• Developed additional NPS (customer satisfaction) scorecard (via Excel) reporting to assist the District by giving up to date data upon request before company-wide reporting going live.• Lead Agents through transitioning from an installation focused force to a combined install / repair / support force.• Assisted local stores with training around all offered services by personally speaking with sales staff regularly.• Responsible for the upkeep and replenishment of company assets including all tools, vehicles, phones, and laptops for the market area.• Ensured the quality of client experience through time spent with Agents on-site as well as in meetings to keep them aware of their performance as well as concerns and accolades expressed by clients (NPS).

Baton Rouge, La

Responsible for the fulfillment of on-site home theater and computing services and delivering an excellent experience to our clients. • Consistently delivered high-level customer service in-home and in-store.• Maintained top-level performance in customer satisfaction metrics.• Worked with local SMB clients through our Best Buy For Business program as a direct support Agent, performing server installations and upgrades, Active Directory changes, and management, as well as phone and email-based support.• Assisted store management of nearby locations with coaching and training of staff around on-site portfolio changes and sales methods.• Developed ongoing relationships with nearby locations to ensure they are always aware of changes in the field and are familiar with all Agents completing services.• Conducted periodic weekend trainings to help with sales proficiency with home theater service offerings.

Baton Rouge, La

Best Buy, Baton Rouge, LA 2004 - 2012Various Sales and Supervisory RolesHeld roles in sales and sales supervision, as an in-store technician and supervisor, and as an in-home business support technician.• Assisting with sales in store for small businesses and performing in-home services for computing and server needs for businesses.• Managed client upset and issues in-store and on-site when necessary.• Trained on P&L management for retail and services and assisted General Manager with report preparation and monthly planning.• Directly supervised the Computing department for the local store. • Directly supervised the Geek Squad precinct for two local stores.• Assisted with the training process for new Agents after new store openings.• Additional information on these roles is available on request.

Physics

Health/Medical Physics