Jamal Glover Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

As the Director of Client Care and Services within the Comcast Effectv operations team, my essential accountabilities are the management of advanced advertising and marketing campaign analytics and revenue fulfillment in support of a $500 million-dollar enterprise advertising sales organization. Under my purview are five distinct campaign management teams; each supporting different business verticals and sales strategies including Media and Entertainment (Direct & Agency), National (Addressable), Marketing and Media Strategy.My teams act in various operational support capacities, but we are primarily responsible for providing campaign intelligence, data analytics and campaign insights to sales. In addition to operational support, the teams also serve as liaisons between sales, product, client solutions, media planning and traffic operations in both traditional and emergent linear and digital media contexts.

Greater Philadelphia Area

As the Senior Manager of Strategic Planning and Operations, I reported to the Vice President of Video Strategy and continued working on project and program management of strategic initiatives in the national sales arena. In this role, the scope of my responsibilities was expanded to manage the intersections of product strategy, technical architecture and product marketing, where it was critical that I could collaborate to design, plan and blueprint our mutual business objectives relative to our strategic goals.

Greater Philadelphia Area

As the Manager of Strategic Planning and Operations, I reported directly to the Senior Vice President of Comcast Media 360 and I managed a team responsible for various sales development functions of our business unit.I was personally responsible for project portfolio management, which involves the linking of our organizational strategy to our overall project management strategy; including the prioritization of tasks/activities, the formulation/re-engineering of business processes and the determination of effective means to execute the various initiatives that impact our sales growth and revenue potential. My team focused on the following primary areas: • Project Leadership • Business Process Management• Product Marketing• Customer Relationship Management Platforms

Greater Philadelphia Area

Comcast Spotlight is the advertising sales division of Comcast Cable. Under the Spotlight umbrella, Comcast Media 360 is a business unit focused on marketing emergent advanced advertising technology solutions to Fortune 500 national advertisers.As a Project Manager, I was responsible for the planning, evaluating and executing of projects and initiatives relevant to advanced advertising. My duties include:• Managing the project development life-cycle from initiation to closure on multiple projects• Communicating project results to sponsors including milestone tracking, and formal/informal reporting on project status to stakeholders throughout the organization• Documenting project scope, goals, deliverables, timelines and budgets• Resolving issues and solving problems that arise throughout the project life-cycles• Determining appropriate metrics for project evaluation and creating tools for efficient project execution• Providing support to the broader sales organization on initiatives that have organizational strategic focus

Greater Philadelphia Area

Callidus is a compensation software suite that enables commissioned sales staff to model and forecast individual sales performance. Since joining the Human Resource Operations team, I have performed as the Testing Lead in charge of writing test cases based on functional requirements and coordinating test execution. Currently, my role as the Reporting Lead is directly responsible for creating the dynamic and static reports that employees, supervisors and senior executives will use to ascertain individual, team and divisional performance. • Reporting Lead for the Callidus project; In charge of the design and oversight of reports for Inbound CAE'S and DSR's.• Facilitate meetings with stakeholders and management to ensure final product exceeds functional and operational expectations.• Analyze metric data that forms the basis for Key Performance Indicators to ensure accuracy and to identify trends in the data.• Creating and maintaining requirement matrices and software functional design documents.• Testing and documenting the results of software tests during various testing phases.

Greater Philadelphia Area

Hired with Comcast after an SAP ERP implementation as an HR generalist; I provided technical follow-up related to project completion. The organization employs a structure where as a specialist, I handled moderate inquiries and tasks; while as a consultant, I worked with system experts to handle complex and technical tasks.• Promoted to provide support to specialists and to field employee inquiries with issues of highly technical or complicated natures.• Functioned as an intermediary between specialists and subject-matter experts. Ensured knowledge transfer to specialists and identified trends relevant to subject matter experts.• Investigated information for field HR professionals on various subjects.

Greater Philadelphia Area

Hired with Comcast after an SAP ERP implementation as an HR generalist; I provided technical follow-up related to project completion. The organization employs a structure where as a specialist, I handled moderate inquiries and tasks; while as a consultant, I worked with system experts to handle complex and technical tasks.• Hired as a HR generalist with duties tied to the SAP ERP implementation. • Responded to field HR inquiries related to the implementation of the SAP system. • Provided initial support and additional follow-up to field HR employees for various HR related inquires using case management software.

Robbinsville, Nj

At Verizon, I joined the direct sales and marketing team to aggressively market Fiber Optic Service (FIOS). • Selected for an elite direct marketing team focused on accelerating subscriber growth of FIOS in developing areas. • Involved in investigating and resolving disputes, complaints and inquiries regarding FIOS service, billing, rates, adjustments and installation.

Trenton, Nj

After numerous promotions, I became directly responsible for the recruitment functions for the Department of Corrections. Later, I worked as a project manager on the creation of an automated recruitment tool.• Performed as an HR generalist completing HR responsibilities including maintaining personnel data, recruiting, promotions, leaves of absence and terminations. • Promoted to technical assistant to oversee the design and implementation of an in-house Human Resource Information System (HRIS).

Master Of Business Administration (Mba), Entrepreneurship/Entrepreneurial Studies

Master Certificate In Systems Design And Project Leadership, Customer Focused Product And Service Design / Project Leadership

Certificate, Professional In Human Resources Management

Hr Learning System Certificate, Human Resources Management And Services

Certificate, Project Management

Bachelor Of Arts, Corporate Communications