James "Andre" Siebert Email & Phone Number

Austin, Texas, United States

• Responsibilities/Key Accountabilities:
• Oversee the delivery of friendly and knowledgeable customer communication across multiple channels including voice and email.
• Affect, interpret, implement and ensure adherence to management policies and operating procedures.
• Design, develop, and delegate workforce planning, forecasting, and scheduling.
• Oversee the development and delivery of training and quality assurance processes that deliver against Key Performance Indicators (KPIs)… Show more Responsibilities/Key Accountabilities:
• Oversee the development and delivery of training and quality assurance processes that deliver against Key Performance Indicators (KPIs) across multiple aspects of the business including Speed of Service, Quality.

Austin, Texas, United States

Austin, Texas Area

· Recruit, hire, train, and coach over 30 staff members (inclusive of junior leaders) on customer service skills, product and process knowledge, sales, and productivity metrics.· Develop over-arching department strategies that impact employee and customer experience to run parallel to senior leadership company mission and vision· Consistently exceed.

Round Rock, Texas

· Recruit, hire, train, lead, and develop, and coach 25 Team Managers and indirectly led department of 300+ front-line associates on customer service skills, product and process knowledge, sales, and productivity metrics.· Created dual site location for Water Heater Sales group and with 90 days team became top performing and sales site · Implemented.