James Baxter Email & Phone Number

Hemel Hempstead, Gb

City Of London, England, United Kingdom

Successfully inspired, motivated and managed a team of 70+ drivers to ensure premium and collection service was achieved with delivering ETA’s on time with zero exceptions for drivers.Demonstrated strong communication between all levels of management at a depot and regional level through comprehensive daily reporting of depot performance.Responsible for Dagenham depot’s performance on Sunday’s showing accountability and ability to motivate a high performing team and increase productivity by exceeding SPR and PPMH targets.Effective decision making through strong leadership to ensure quick conflict and problem resolution for driver breakdowns, route recovery and security incidents on road.Displayed great analytical skills by developing reports that focused on improving depot KPI targets such as premium service deliveries and signature disputes whilst analysing trends between driver compliance and customer service issues.Successfully implemented systemic and sustainable change across Dagenham depot through OpEx project reducing ‘AM time in depot’ to increase depot productivity and improve driver culture through the ability to influence.Implemented ‘Bring Your Own Device’ into Dagenham depot across 250 drivers showing high levels of resilience and self-motivation to help the depot achieve a 100% target.Work closely with other shifts and teams across the depot to ensure the smooth running of the operation whilst always focusing on delivering a great customer service and experience.Enforced high depot standards throughout every task undertaken focusing on health and safety, depot and driver compliance, cultivating a successful culture but taking appropriate and swift action when required.

London, England, United Kingdom

Developed an understanding of fast-paced operations and the daily challenges in a distribution centre throughout multiple shift roles (CEM role, AM operation, dispatch, PM operation, customer support and depot administration role).Successfully hit company KPI’s including premium delivery service, delivery ETA’s, collection service all whilst ensuring zero exceptions for drivers.Winner of the Graduate of the year award for 2022, presenting my DPD journey so far in front of Justin Pegg.Customer Experience Manager for three months, focusing on depot compliance through projects such as Apollo. Additionally, liaised with the customer support team manager to resolve issues quickly and effectively.Successfully implemented the ‘Can’t Wait’ project in Dagenham depot helping achieve 90% from 42% in 3 weeks through driver compliance training and driving exceptional depot standards.Completed over 5,000 postcode overrides for the whole depot to ensure the depot hit 98% weekend out for delivery target.Managed the customer support team for two weeks to grasp a full understanding of customer service, customer issues and driver complaints whilst ensuring any depot escalations were dealt with promptly.Completed all daily duties whilst demonstrating the company's core DNA values.

Sleaford, England, United Kingdom

Assisted the leading of the store by maximising store productivity and profitability through team building and staff development to ensure goal attainment, whilst supporting the planning and delivery of daily tasks and objectives.Proven track record of high-quality performance for customer service, achieving sales targets, and dedication, achieving Employee of the Month Award for February and March 2021.Managed store recruitment through conducting interviews whilst also focusing on staff retention and implementing a positive work environment.Provided exemplary customer service to promote business growth whilst dealing with problems and requests efficiently and effectively to exceed customer expectations.Communicated effectively with store managers, peers, and corporate partners from all backgrounds to build strong peer networks to assist the smooth running of the store and exceed company targets through commercial networking. Responsible for task management and demonstrated strategic thinking to effectively delegate objectives and workloads that suited the needs of the company, colleagues, and myself to achieve the store’s key performance indicators.Demonstrated adaptability to work flexible workloads and shift patterns to help achieve individual and organisation targets. Analysed data trends through sales reports on Top 2000 sales monthly to evaluate sales targets and reduce cost and losses of unnecessary stock control levels through navigating Power Bi software.

Sleaford, Lincolnshire

• Duties involved co-operating with logistical senior employees, requiring effective teamwork for problem-solving in a fast-paced working environment.• Responsible for the daily preparation of materials and equipment to constantly assist the smooth running of machinery to produce high quality prepreg composite materials.• Daily transportation of prepreg composite materials to and from storage, in addition to machine maintenance.• This role required adhering to a signed contract of confidentiality.

Lincoln, United Kingdom

• Daily duties incorporated data management of essential information from the factory using Excel spreadsheets and other software.• Responsible for identifying outstanding information and reported this to my senior manager.• Constantly communicated with farm and area managers to discuss specific medication requirements for poultry at each company farm, without this, poultry could not be transported to the factory.• Additional organisational responsibilities involved planning logistical procedures, such as processing drivers’ daily routes and providing driver delivery instructions.• The departments point of contact for any issues that would arise throughout the transportation of products, all whilst expanding my poultry and commercial knowledge within the industry.

Lincoln, United Kingdom

• Communicated with customers of a variety of ages helping solve any queries or problems they had face to face and over the telephone.• Responsible for the high-quality delivery of disabled activities and children’s birthday parties and developing new ideas for kids’ activities.• Preparing equipment and making sure it was safe for use following health and safety guidelines.• Additional administrative tasks included updating spreadsheets with usage figures, managing cash and cheque payments.

Bachelor Of Arts - Ba, Geography, 2:1

Achieved a 2:1 overall with a first class mark of 70% on my dissertation, concerning the Environmental Sustainability of Poultry.

A Levels

Geography – B, English Language – B, Ethics and Philosophy – B

Gcse'S

10 GCSE's including: English Language – A, English Literature – A, Mathematics – B, Geography - A