James Chou Email & Phone Number

- Upholding high-quality coding and development practices within the team to ensure robust and scalable solutions.- Strategically planning and prioritizing feature development and bug fixes to align with business goals and enhance product performance.- Collaborating closely with the product team to evaluate the technical feasibility of proposed features and identify potential challenges.- Swiftly managing and resolving critical platform issues to minimize downtime and maintain user satisfaction.- Guiding and supporting new team members through mentorship and training to foster their growth and integration into the team.

Currently building the best practice management tool for wellness professionals- Implemented frontend and backend of the task management feature using typescript, graphql, and ruby on rails- Document technical details for weekly sprint tasks for web development team while coordinating with design team- Advise on customer support operations and scripting- Coordinate backend support for mobile development

Greater New York City Area

Odyssey House is a non-profit organization that provides high quality holistic treatment to families and individuals who are battling substance abuse, mental health, and homelessness http://odysseyhousenyc.org/ Summary of Role:⦁• Establish billing cycle workflow in clinical and administrative facilities for the organization’s first MCO-funded program• Introduce data analysis using cross-program reporting to aid management in devising workflow changes and strategies• Improve documentation efficiency by developing updated training workflow and educational content• Collaborate with HIM and IT management from partner organizations to develop outcome measures in preparation for Value-Based Payment System

Greater New York City Area

The Difference Engine is a web development agency that builds websites, internal platforms, and other development projects for non-profit and charity organizations on a pro bono basis. My team built an updated website for the International Montessori Training Institute located in Atlanta, Georgia.The features that I built :-The ability for schools to register, establish profiles and enable class registrations.-Allow users to pay for courses (Stripe API)-Managed deployment of tested functionalities to live server (rspec)-Notify users of their application status (Mailgun API)-Lead meeting with clients to discuss progress and next objectives

Greater New York City Area

Synamed is an Electronic Medical Record and Practice Management Software Vendor that provides a web-based application service to healthcare providers throughout the U.S.A. The software allows providers to easily document their encounters and patient information and allows providers to send and receive payment for healthcare claims. https://www.synamed.com/Summary of Role:• Conducted system upgrade projects involving revenue cycle management and clinical records• Produced deliverables (Workflow Diagrams, User Manuals, Business Requirement guides, Project Timelines) to internally communicate project plans• Provided customer support for EMR system to clients through telephone and email• Updated clinical and administrative staff on system changes • Trained providers and staff to effectively use EMR clinical and practice management functions• Optimized workflow in clinical and administrative settings through staff meetings• Coordinated client data and workflows for needs assessment phase of EHR rewrite project• Communicated with project team and oversea developers during development and implementation phase of multiple projects• Prepared practices for Meaningful Use compliance in order to receive Medicare/Medicaid Incentive payments

Greater New York City Area

• Received and placed telephone calls and be responsible for scheduled appointments for out-patients• Organized files and kept record of important files/documents with high degree of discretion to deal with confidential information• Promoted a positive work atmosphere by behaving and communicating in a manner that supported in the office• Prepared hospital beds

Greater New York City Area

• Scheduled and organized various campus events • Prepare audio, video and technical issues• Maintained a presentable event space for on-campus events

Education record

- 15-week full-stack Ruby on Rails web development course - Completed small programs through pair-programing - Created a full web.

Bachelor Of Applied Science (Basc), Health Information/Medical Records Technology/Technician

Activities and Societies: Philippines United Student Organization

Bachelor'S Degree, Health/Health Care Administration/Management, 3.17

Developing Health Information Systems (HAN 462)- SDLC Project Spring 2015 • Work with project team to select an EMR vendor for maternity.