James Cozart Email & Phone Number

Charlotte, North Carolina, United States

United States

At Cappriottis I genuinely embody the principles of being a leader and not a “boss”. I’m tasked with creating daily prep list and game plan for each day. I also work besides my employees to show solidarity and no one person is above another. I will not ask anyone to do anything I wouldn’t do myself.

Charlotte Metro

Coached personnel in optimal product display and customer service and relations. Executed hiring/firing authority, issued performance-based pay increases, performed regular evaluations and set employee sales goals. Daily management duties include the oversight of business operations, including customer service, sales, strategic planning, policy development, financial administration and inventory control. Ensured the delivery of quality customer service through regular client contact… Show more Coached personnel in optimal product display and customer service and relations. Executed hiring/firing authority, issued performance-based pay increases, performed regular evaluations and set employee sales goals. Daily management duties include the oversight of business operations, including customer service, sales, strategic planning, policy development, financial administration and inventory control. Ensured the delivery of quality customer service through regular client contact. Established and maintained an atmosphere conducive to obtaining optimal levels of customer service and employee efficiency. Implemented strong customer service training program with culture of excellence and identification of key success factors for maintaining maximum customer satisfaction. Evaluated service quality and initiated corrective actions when necessary. Strengthened customer brand loyalty by assessing positive interactions on the sales floor and fostering an exceptional customer service experience. Show less

Charlotte Metro

Provided expert oversight in day-to-day kitchen operations; developed recipes and seasonal menus utilizing locally grown products. Demonstrated a sound ability to analyze recipes to determine food, labor, and overhead costs and to assign prices to various dishes. Operated all kitchen equipment adeptly. Always promoted proper food safety and sanitation and ensured kitchen equipment was properly maintained. Supervised food preparation to ensure proper consistency, flavor, presentation and… Show more Provided expert oversight in day-to-day kitchen operations; developed recipes and seasonal menus utilizing locally grown products. Demonstrated a sound ability to analyze recipes to determine food, labor, and overhead costs and to assign prices to various dishes. Operated all kitchen equipment adeptly. Always promoted proper food safety and sanitation and ensured kitchen equipment was properly maintained. Supervised food preparation to ensure proper consistency, flavor, presentation and efficient portion control. AccomplishmentsDeveloped new pie recipes. Show less

Charlotte Metro

Maximized sales by providing excellent customer service and minimized loss through proper utilization of standard operating procedures. Developed customer service and training guidelines that enhanced the guest experience and increased sales and profitability while maintaining cost controls. Supervised all aspects of the line preparation from receiving shipments of food products to proper food handling and preparation. Managed all kitchen employees. Organized the storage of all food products… Show more Maximized sales by providing excellent customer service and minimized loss through proper utilization of standard operating procedures. Developed customer service and training guidelines that enhanced the guest experience and increased sales and profitability while maintaining cost controls. Supervised all aspects of the line preparation from receiving shipments of food products to proper food handling and preparation. Managed all kitchen employees. Organized the storage of all food products and audited food service areas daily, ensuring the best possible quality of food in the safest environment. Maintained compliance with company policies and procedures which included cash management, product inventory control, and availability as scheduled. Show less

Charlotte Metro

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Maintained weekly schedule and inventory control. Implemented new employment program training. Direct customer service and food preparation. Increased sales by leading daily teams to consistently achieve positive results and customer return through maintaining friendly and consistent customer service. Assisted the store manager in driving sales, implementing new ideas, ensuring… Show more Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Maintained weekly schedule and inventory control. Implemented new employment program training. Direct customer service and food preparation. Increased sales by leading daily teams to consistently achieve positive results and customer return through maintaining friendly and consistent customer service. Assisted the store manager in driving sales, implementing new ideas, ensuring sound consistent operations and efficient daily practices. Show less

Wilmington, North Carolina, United States

Created store management documents to increase efficiency and high-level execution of the role. Provided coaching and training for kitchen and frontline staff to successfully achieve performance-based results, utilizing company policies and standard practices. Facilitated day-to-day operations. Recommended, implemented, and enforced company policies and procedures designed to identify and minimize profit loss. Maintained quality service by enforcing quality and customer service standards… Show more Created store management documents to increase efficiency and high-level execution of the role. Provided coaching and training for kitchen and frontline staff to successfully achieve performance-based results, utilizing company policies and standard practices. Facilitated day-to-day operations. Recommended, implemented, and enforced company policies and procedures designed to identify and minimize profit loss. Maintained quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems. Participated in new store openings and visual merchandising training programs. Show less

Wilmington, North Carolina, United States

Perform opening operations ensuring that all culinary equipment was operational and fixed any faulty kitchen equipment updating safety reports as needed. Conducted daily inspections and maintained food sanitation. Supervised and coordinated the activities of cooks and workers engaged in food preparation daily. Supervised food preparation to ensure proper consistency, flavor, presentation and efficient portion control. Worked individual lines as needed to keep kitchen flow optimized and… Show more Perform opening operations ensuring that all culinary equipment was operational and fixed any faulty kitchen equipment updating safety reports as needed. Conducted daily inspections and maintained food sanitation. Supervised and coordinated the activities of cooks and workers engaged in food preparation daily. Supervised food preparation to ensure proper consistency, flavor, presentation and efficient portion control. Worked individual lines as needed to keep kitchen flow optimized and efficient for service. Show less

Charlotte, North Carolina, United States

Produced large quantities of bread, pastries, cookies and more to specific company quality standards. Maintained proper display of goods in the store and ensured that they complied with display protocols. Process knowledge of all forty-two types (42) of pastries and desserts among other menu items. Trained all new hire employees and oversaw culinary team daily to ensure and maintain high quality standards and baking techniques.

Associate'S Degree, Baking And Pastry Arts/Baker/Pastry Chef

Associate'S Degree, Culinary Arts/Chef Training

Education record

College degree coursework focused on Culinary preparation and general business studies.

High School