James Brewer Email & Phone Number

Wherstead, England, United Kingdom

Ipswich, England, United Kingdom

Ipswich, England, United Kingdom

Technical debt supervisor and line management for the Money Advice team, providing free debt advice to the local community

Ipswich, England, United Kingdom

Assisting with casework in the Money Advice (Debt) team - preparing insolvency applications, creating and updating financial statements, supporting clients with benefit applications and legal forms, and work on process improvement within the team by developing tools and SOPs to improve efficiency. I completed the Citizens Advice Adviser training pathway, conducting interviews with clients to explore their situation, researching information related to the issues, and provide advice to the clients on all their available options with a view to empowering them to be able to take action to solve their problems - either by themselves or by supporting them to do so.

Ipswich, England, United Kingdom

• Taking self-referrals either via the organisation’s website or over the telephone from new clients (including those presenting in crisis) and offering support, information and harm reduction advice• Processing referrals from other professionals and agencies including GPs, Mental Health teams, Social Services and the Police• Reception shifts presenting a caring and professional front-line for the service• Duty worker shifts handling telephone enquiries from existing clients and other agencies• Case note writing and updating client information onto the client record management software• Generating a range of client letters including appointment confirmations, re-engagement attempts and discharge notices• Conducting face-to-face and telephone assessments with new clients, completing risk assessments and creating care plans• Signposting clients and making referrals to sources of community support such as mutual aid groups in the local area, and to external agencies providing specialist support for housing, debt, benefits and other issues• Producing newsletters for distribution to staff and clients across the service• General administration• Providing IT training and support to volunteers

London, England, United Kingdom

Supporting the CEO in all aspects of the running of the business, including: sales, account management for contract-hire customers and the nightclub sector, event production, pyrotechnics display design and operation, accounts and HR.

London, England, United Kingdom

Club Colosseum was a 1500 capacity nightclub that hosted high-profile club nights, with multiple events running simultaneously throughout the weekend spread over its 3 dancefloors. My duties included: • Management of the venue’s 5 bars and supervising a team of over 30 staff • Cash control, including cashing-up and responsibility for the safe float • Staff training• Handling customer complaints• Working with external promoters• Liaising with external agencies such as the Police, Ambulance Service, and the Local Authority

Barcelona, Catalonia, Spain

I joined the company as a Customer Service Adviser and progressed to Team Manager in this busy contact centre. My duties included: As Customer Service Adviser: • Providing information and advice to clients via telephone and email• Handling customer complaintsAs Team Manager: • Supervising a team of 60 Customer Service Advisers• Maintaining service level targets measured against Key Performance Indicators (KPIs)• Monitoring calls to ensure a high level of customer service and providing staff feedback, coaching and training • Handling escalations of customer complaints

Bootcamp, Computer Software Engineering

Currently studying on the Software Engineering bootcamp.

Education record

Higher National Diploma, Stage Management And Technical Theatre, Distinction

2 year HND Level 6 covering Stage Management of theatrical productions, theatrical lighting, sound and staging