Summary: Experienced Telephony and IT Professional with over 30 years of experience supporting Communications and IT environments in the areas of growth, problem isolation and resolution. Results oriented leader who drives customer satisfaction through knowledge of technology products and services. A detailed oriented individual who knows how to utilize the resources around him for quick thinking and problem solving. A strong leader with a commitment to excellence, whose passion motivates and positively challenges co-workers and teammates.Technical: Highly experienced with IT and Telecommunications equipment, services, terminology, and industry protocols. Managed a Manufacturer support team of a leading SMB VoIP Telephone System and related Software applications. Managed enterprise-wide telecommunications facilities and support teams in a constantly changing IT environment. Planned and designed corporate call center infrastructure. Managed telecommunication system installation, configuration, implementation, and repair protocol through multiple mergers and acquisitions. Responsibilities also include IT infrastructure planning and management.Managerial: A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, and enabling technologies. The ability to recognize structural issues within the organization, help create functional inter-dependencies and eliminate redundancies. Keen ability to build teams, define the set of strategic, core and support processes with both functional and organizational boundaries; identify and describe external entities such as customers, suppliers, and external systems that interact with the business; and describe which people, resources and controls are involved in the processes. Experience also includes IT infrastructure, process implementation, and consulting related to external industry regulations (i.e., HIPAA, Sarbanes-Oxley).