James Dillingham

James Dillingham Email and Phone Number

Customer Care and Support @ Aptive Resources
alexandria, virginia, united states
James Dillingham's Location
Hampton, Virginia, United States, United States
About James Dillingham

Professional SummaryJames Dillingham has over 20 years of IT and client support and system administration experience across military, government, and educational sectors. He is skilled in desktop support, troubleshooting hardware/software issues, and managing basic network operations.James has provided critical IT support for the U.S. Navy’s NALCOMIS system, diagnosing technical issues, installing hardware, and ensuring system updates and backups. He also managed IT operations for Newport News Public Schools, overseeing hardware installations, networking, and training for staff and students.His leadership in nonprofit organizations further demonstrates his ability to apply technical solutions to enhance service delivery and operational efficiency, particularly in support of veteran advocacy.Key AchievementsNALCOMIS Desktop Support: Provided desktop support for the U.S. Navy’s NALCOMIS system, resolving hardware/software issues, installing hardware, and maintaining system integrity.Newport News Public Schools: Managed all computer operations, installed hardware, maintained networks, and trained staff on software applications.Nonprofit Leadership: Led a veterans’ organization, improving operational processes and technical support to enhance service delivery.Veteran Advocate: Delivered feedback to improve VA healthcare systems as part of Aptive Resources, improving the veteran user experience.Skills SummaryDesktop Support & Troubleshooting (Windows, macOS, Navy NALCOMIS)Hardware & Software Installation (desktops, laptops, printers, peripherals)Networking & Systems MaintenanceUser Training & Technical SupportSystem Updates, Backups, & Data SecurityProject Management & LeadershipTeam Collaboration & Problem Solving

James Dillingham's Current Company Details
Aptive Resources

Aptive Resources

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Customer Care and Support
alexandria, virginia, united states
Employees:
116
James Dillingham Work Experience Details
  • The Unified Professional Military Veterans Organization
    Founder And President
    The Unified Professional Military Veterans Organization Jan 2024 - Present
    Hampton Roads, Virginia Metropolitan Area
    • Provide customer support services to veterans, answering inquiries and addressing concerns related to benefits and advocacy.• Lead strategic communication with stakeholders, ensuring clear, consistent messaging.• Manage service requests, ensuring timely responses and client satisfaction.• Develop documentation, reports, and materials to support veteran services.
  • Aptive Resources
    Veteran Experience Council Member
    Aptive Resources Apr 2023 - Present
    Alexandria, Virginia, United States
    • Provides detailed feedback and insights based on personal experiences with VA health care.• Responsible for responding to inquiries related to veteran health care services provided by the VA.• Stay informed about veteran healthcare policies and practices to provide informed responses.
  • Fighting 4 Freedom Organization
    Case Manager/Professional Writer
    Fighting 4 Freedom Organization Jul 2022 - Present
    Chesapeake, Virginia, United States
    • Serve as a point of contact for clients, addressing inquiries, resolving issues, and providing guidance through complex processes.• Draft petitions and legal documents, ensuring accuracy and adherence to client needs.• Provides client support from the start of the process to the outcome and beyond
  • City Of Newport News - Public School
    Information Technology Support Specialist
    City Of Newport News - Public School 1997 - 2006
    Hampton Roads, Virginia Metropolitan Area
    • Managed all computer operations, networking, maintenance, repairs, and software installations across the Newport News Public School System.• Provided technical training and familiarized staff and students with various software applications, including Microsoft Office and educational software packages.• Resolved technical issues and supported the efficient use of technology in the educational environment.• Delivered clear, user-friendly instructions and support, enhancing technology use among staff and students.• Performed similarly for the Transportation Dept. for NNPS.
  • Csi
    Desktop Support Specialist (Nalcomis System)
    Csi 1995 - 1997
    Chesapeake, Virginia, United States
    U.S. Navy – Various Locations• Provided comprehensive desktop support for the Navy's NALCOMIS system, diagnosing and resolving hardware and software issues to maintain system integrity.• Configured and installed hardware across Naval operations, including desktops, laptops, printers, and peripherals.• Performed regular system updates and backups to ensure network security and data availability, supporting mission-critical systems.• Conducted user training and support for NALCOMIS users to ensure smooth operations and minimize downtime.

James Dillingham Education Details

Frequently Asked Questions about James Dillingham

What company does James Dillingham work for?

James Dillingham works for Aptive Resources

What is James Dillingham's role at the current company?

James Dillingham's current role is Customer Care and Support.

What schools did James Dillingham attend?

James Dillingham attended Strayer University, Project Management Institute, Saint Leo University, Community College Of The Air Force, Saint Leo University.

Who are James Dillingham's colleagues?

James Dillingham's colleagues are Debbie Cowen, Cmp, Emily Scism, Rachel Meltzer, Melissa Bottrell, Alyssa G., Ashleigh Coons, Daniel Del Toro, Dnp, Mshi, Rn-Bc.

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