James Dillingham

James Dillingham Email and Phone Number

Senior Director of Telecom and High Speed Internet Access (HSIA) @ Interstate Hotels & Resorts
Frisco, TX, US
James Dillingham's Location
Frisco, Texas, United States, United States
James Dillingham's Contact Details
About James Dillingham

As a performance-driven and resourceful Telecommunications Director with 15+ years under my belt, I've always been passionate about providing technical expertise in managing voice and data communication infrastructure and process improvements that result in massive cost savings.My specialty is directing complex multimillion dollar telecom programs that involve multi-carrier and multi-product solutions. I have led major contract negotiations with AT&T and MCI WorldCom for various projects, while supporting 400+ global sites in the hospitality industry in 8 different countries, including Russia, China, India, England, Ireland, Belgium, and Canada.The scope of my leadership extends to 75+ personnel across 8 countries with the goal of facilitating growing technology requirements on a global scale.Specialties include:* Strategic Planning & Execution* IT Infrastructure* Process Improvements* Contract Negotiations* Budget Creation & Cost Control* Team Leadership & Mentoring* Project Management & ITIL Foundation* Data Network Voice, LANs, & WANs* IT Standards, Policies, & ProceduresData & Voice Technologies: DS-1, DS-3, xDSL, P2P, MPLS, EoC, Native Ethernet, PRI, SIP, LD, Toll Free, and VoIP

James Dillingham's Current Company Details
Interstate Hotels & Resorts

Interstate Hotels & Resorts

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Senior Director of Telecom and High Speed Internet Access (HSIA)
Frisco, TX, US
Website:
interstatehotels.com
Employees:
9
James Dillingham Work Experience Details
  • Interstate Hotels & Resorts
    Senior Director Of Telecom And High Speed Internet Access (Hsia)
    Interstate Hotels & Resorts
    Frisco, Tx, Us
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  • Interstate Hotels & Resorts
    Senior Director Of Telecom & High Speed Internet Access (Hsia)
    Interstate Hotels & Resorts Feb 2008 - Present
    Irving, Tx & Arlington, Va
    I've enjoyed a progressive career in the hospitality industry thus far, with multimillion dollar programs across the US to direct and manage voice and data communication infrastructure. I oversee the operations of telecommunication systems and product testing/service delivery and manage contract negotiations for 400+ hotels across 8 countries, while managing 75+ IT/telecom vendors.I have also managed large-scale conversion projects (SIP & CLEC) using T.38 codec for 180 hotels using T-1s, PRIs.Notable Achievements:*** Realized 55% voice savings with $0 capital expenditure by utilizing SIP infrastructure to replace premise-based solutions with modern, high-tech solutions.*** Enhanced guest experience with a $0 capital budget after identifying, planning, designing, and implementing installation of new data circuits.
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  • Interstate Hotels & Resorts
    Director Telecommunications
    Interstate Hotels & Resorts May 1999 - Feb 2008
    Irving, Tx
    I was promoted to support the hotel's rapid national and international growth initiatives from 200 to 300 hotels. Countries in this expansion included Canada, Mexico, Russia, and the US. I designed and implemented voice and data communication solutions, troubleshot any issues, and handled audits and payments, while managing vendors.Notable Achievements:*** Conducted aggressive contract negotiations on a $14.4M project and achieved 48% savings in local phone service and 54% in long distance service with only $500 of capital expenditure.*** Generated $200K in new annual revenue after collaborating with managed carriers to integrate new products into hotel's portfolio of services.
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  • Interstate Hotels & Resorts
    Telecommuications Auditor | Transition Analyst
    Interstate Hotels & Resorts Jul 1996 - May 1999
    Irving, Tx
    I was recruited to execute the transition of the hotel's telecom programs and also served as 1st level escalation point of contact for vendor relations for 60 owner-operated and 3rd-party operated hotels nationwide.I primarily worked with carriers and vendors to ensure all projects and billing issues were expedited in a timely manner.
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  • Premier Car Rental
    General Manager
    Premier Car Rental May 1994 - May 1996
    Arlington, Tx
    I was promoted rapidly through positions of increasing responsibility within months, to manage the operations, sales, accounts receivables, and human resources of the Arlington Branch which included the branch office in Arlington, a satellite office in north Arlington, and a satellite office in Duncanville, TX. I managed 12 people and $1+M of assets in three different locations.Notable Achievements:*** My branch was the 1st branch in the country to secure a contract to provide services at the FBO (Fixed Base Operations) of a municipal airport, which diversified our customer base from being solely an insurance-segment rental car company.*** Reduced accounts receivables from over 150 days to less than 35 days.

James Dillingham Skills

Revenue Analysis Budgets Management Telecommunications Resorts Hospitality Sales Yield Management Pre Opening Front Office Contract Negotiation Project Management Micros Customer Satisfaction Opera Restaurants Inventory Management Menu Development Operations Management Meeting Planning P&l Catering Team Building Property Management Systems Food And Beverage Negotiation Income Statement Accounting Forecasting Tourism Delphi Human Resources Account Management

James Dillingham Education Details

Frequently Asked Questions about James Dillingham

What company does James Dillingham work for?

James Dillingham works for Interstate Hotels & Resorts

What is James Dillingham's role at the current company?

James Dillingham's current role is Senior Director of Telecom and High Speed Internet Access (HSIA).

What is James Dillingham's email address?

James Dillingham's email address is ja****@****rco.com

What is James Dillingham's direct phone number?

James Dillingham's direct phone number is +197353*****

What schools did James Dillingham attend?

James Dillingham attended University Of Oklahoma.

What skills is James Dillingham known for?

James Dillingham has skills like Revenue Analysis, Budgets, Management, Telecommunications, Resorts, Hospitality, Sales, Yield Management, Pre Opening, Front Office, Contract Negotiation, Project Management.

Who are James Dillingham's colleagues?

James Dillingham's colleagues are Lisa Echols, Jill Goyette, Eleftherios Kallipolitis, James Keen Iv, Shirley.tolbert Tolbert, Tori Paddock, Perez Ricardo.

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