James Dillingham Email & Phone Number

Frisco, Tx, Us

Irving, Tx & Arlington, Va

I've enjoyed a progressive career in the hospitality industry thus far, with multimillion dollar programs across the US to direct and manage voice and data communication infrastructure. I oversee the operations of telecommunication systems and product testing/service delivery and manage contract negotiations for 400+ hotels across 8 countries, while managing 75+ IT/telecom vendors.I have also managed large-scale conversion projects (SIP & CLEC) using T.38 codec for 180 hotels using T-1s, PRIs.Notable Achievements:*** Realized 55% voice savings with $0 capital expenditure by utilizing SIP infrastructure to replace premise-based solutions with modern, high-tech solutions.*** Enhanced guest experience with a $0 capital budget after identifying, planning, designing, and implementing installation of new data circuits.

Irving, Tx

I was promoted to support the hotel's rapid national and international growth initiatives from 200 to 300 hotels. Countries in this expansion included Canada, Mexico, Russia, and the US. I designed and implemented voice and data communication solutions, troubleshot any issues, and handled audits and payments, while managing vendors.Notable Achievements:*** Conducted aggressive contract negotiations on a $14.4M project and achieved 48% savings in local phone service and 54% in long distance service with only $500 of capital expenditure.*** Generated $200K in new annual revenue after collaborating with managed carriers to integrate new products into hotel's portfolio of services.

Irving, Tx

I was recruited to execute the transition of the hotel's telecom programs and also served as 1st level escalation point of contact for vendor relations for 60 owner-operated and 3rd-party operated hotels nationwide.I primarily worked with carriers and vendors to ensure all projects and billing issues were expedited in a timely manner.

Arlington, Tx

I was promoted rapidly through positions of increasing responsibility within months, to manage the operations, sales, accounts receivables, and human resources of the Arlington Branch which included the branch office in Arlington, a satellite office in north Arlington, and a satellite office in Duncanville, TX. I managed 12 people and $1+M of assets in three different locations.Notable Achievements:*** My branch was the 1st branch in the country to secure a contract to provide services at the FBO (Fixed Base Operations) of a municipal airport, which diversified our customer base from being solely an insurance-segment rental car company.*** Reduced accounts receivables from over 150 days to less than 35 days.