James Erickson Email & Phone Number

Arlington, Va, Us

Arlington, Virginia, United States

• Applying analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements• Support the implementation of new technologies and equipment in the lab environment• Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations• Advises and provides insight on development of lab standard operating procedures (SOPs) and policies• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users• Provide support for MacOS and iOS to users• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues• Monitor and respond to users on IT helpdesk channels and phone lines• Assist in the management of user accounts and resetting credentials• Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur

Arlington, Virginia, United States

-Serve as the first level Help Desk for the TEN Lab’s systems and accounts- Assist new user setup of equipment, accounts and tools- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner- Create and maintain accurate Tickets for Help Desk activities- Good problem solving skills- Work with Asset Management to support accurate records and maintain a good accounting of assets- Support the implementation of new technologies and equipment in the lab environment,- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Vienna, Virginia, United States

Works as part of an IT Service Desk team responsible for Tier 1-3 support for FinCEN. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Ashburn, Virginia, United States

Responsible for providing outstanding service by working within the ticketing system to process, update, diagnose and repair computers to working condition for our customers; accurately record repairs and close tickets; accurately provide troubleshooting notes to show diagnostic steps; labeling and cleaning computers/PDAs as needed. Processes orders to reimage and configure Wireless Access Points, Windows and Android systems.

Chantilly, Virginia, United States

Responsible for providing outstanding guest service experiences using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. Working under general supervision, this position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. Assists the store management team in supervising store activities.

Aldie, Virginia, United States

Responsible for creating a consistent and positive customer experience. Assisted in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Managed center in the absence of the owner.