James Ferguson Email & Phone Number

Ft. Smith, Ar

Managed large IT tool implementations and facilitated key business initiatives • Facilitated strategic prioritization, requirements gathering, and process design workshops• Launched 4 Agile Release Trains (ART) and acted as senior RTE and Agile Coach• Managed project plans, program kanbans, roadmaps, change control, and issues/risks• Led adoption of agile practices (including SAFe) across ArcBest, standing up multiple ARTs and the Agile Center of Excellence Non-Project… Show more Managed large IT tool implementations and facilitated key business initiatives • Facilitated strategic prioritization, requirements gathering, and process design workshops• Launched 4 Agile Release Trains (ART) and acted as senior RTE and Agile Coach• Managed project plans, program kanbans, roadmaps, change control, and issues/risks• Led adoption of agile practices (including SAFe) across ArcBest, standing up multiple ARTs and the Agile Center of Excellence Non-Project Related Activities:• Established an open Agile Community to promote agile practices across ABT and ArcBest• Championed adoption of Miro and coached others in remote collaboration practices • Trained and certified others in Leading SAFe, SAFe Scrum Master, and SAFE POPM• Facilitated Design Thinking workshops across the business and IT to innovate and improve processes• Member of the ABTech Outreach committee, focused on making an impact in the community through sharing a passion for STEM Show less

Dallas, Texas, United States

Management Consulting• Experience with Fortune 50 companies helping to implement organizational change, standardization, and automation• Part of projects to address objectives such as: - Enhance Service Quality Management, driving change and transparency across IT and the business - Large-scale tool implementation projects, from requirements to release management - IT Strategy and IT organizational transformation - IT maturity and benchmarking -… Show more Management Consulting• Experience with Fortune 50 companies helping to implement organizational change, standardization, and automation• Part of projects to address objectives such as: - Enhance Service Quality Management, driving change and transparency across IT and the business - Large-scale tool implementation projects, from requirements to release management - IT Strategy and IT organizational transformation - IT maturity and benchmarking - Assess and Design IT General Controls• Facilitated various workshops to process map and identify pain points across areas like Customer View, People & Process, and Tools and Technology• Designed KPIs and dashboards for client project management tools• Facilitated the creation of standard methodologies and process maps utilizing industry frameworks (COBIT, ITIL, APQC)• Marketed and trained on the use of new collaborative technology internally (Clarizen, Confluence, JIRA, ARIS, SharePoint), coaching project teams on best practice • Contributed regular and ad hoc reports using advanced Excel techniques, Access, SQL, and PowerPoint Show less

Master Of Arts, Organizational Leadership

Bba, Information Technology

Graduated Summa Cum-Laude Honors College Participant