Head Of Operations - Uk Division
Edinburgh, United Kingdom
• Executive position responsible for creating subsidiary of Better World Books within the United Kingdom• Developed departments within subsidiary including Logistics, Receiving, Scanning, Quality Assurance, Shipping, IT, Customer Care, Human Resources and Finance• Responsible for the research, creation and negotiation of company insurance, import/export administration (VAT), licensing, contracts and agreements, legal areas and activities, major supplier/customer/partner relationships (includes warehouse lease and vendor contracts such as UPS, DHL, Royal Mail), and regulatory body relationships and strategies (Scottish Government, UK Border Agency)• Directly supervised team in a metrics driven environment by monitoring employee performance so as to consistently hit monthly goals from annual business plan• Reached $1 million in sales within first 13 months of operation• Maintained top line revenue in excess of £70,000 per month starting from June 2009 which exceeded monthly business plan goals