James Stevens Email & Phone Number

Las Vegas, Nevada, United States

Collaborate with team members, product owners, and outsourced teams to develop test plans, understand risk-based testing, and establish quality goals in an Agile environment.Conduct functional, integration, and regression testing through manual and automated testing methods across both front-end and back-end environments. Analyze test output to identify patterns that influence software quality and report those findings.Raise, track, and re-test issues, defects, and concerns… Show more Collaborate with team members, product owners, and outsourced teams to develop test plans, understand risk-based testing, and establish quality goals in an Agile environment.Conduct functional, integration, and regression testing through manual and automated testing methods across both front-end and back-end environments. Analyze test output to identify patterns that influence software quality and report those findings.Raise, track, and re-test issues, defects, and concerns found in testing. Ensure that all issues are properly documented from discovery to resolution.Be the voice for quality assurance. Influence architectural discussions to enable testing for correctness, scalability, and fault-tolerance. Show less

Las Vegas, Nevada, United States

Collaborated with team members, product owners, and outsourced teams to develop test plans, understand risk-based testing, and establish quality goals in an Agile environment.Conducted functional, integration, and regression testing through manual and automated testing methods across both front-end and back-end environments. Analyzed test output to identify patterns that influence software quality and reported those findings.Raised, tracked, and re-tested issues, defects, and… Show more Collaborated with team members, product owners, and outsourced teams to develop test plans, understand risk-based testing, and establish quality goals in an Agile environment.Conducted functional, integration, and regression testing through manual and automated testing methods across both front-end and back-end environments. Analyzed test output to identify patterns that influence software quality and reported those findings.Raised, tracked, and re-tested issues, defects, and concerns found in testing. Ensured that all issues were properly documented from discovery to resolution.Was the voice for quality assurance. Influenced architectural discussions to enable testing for correctness, scalability, and fault-tolerance. Show less

Philadelphia, Pa

Served as first point-of-contact for fire department personnel needing technical assistance helping ensure smooth day-to-day operations. Acted as first line of defense for fire department network security.Worked with fellow technical support team members to address, manage, and resolve service tickets for 63 locations and thousands of employees across Philadelphia.Provided customer-facing and remote support to employees by performing system setups, software installations… Show more Served as first point-of-contact for fire department personnel needing technical assistance helping ensure smooth day-to-day operations. Acted as first line of defense for fire department network security.Worked with fellow technical support team members to address, manage, and resolve service tickets for 63 locations and thousands of employees across Philadelphia.Provided customer-facing and remote support to employees by performing system setups, software installations, software and hardware troubleshooting, peripheral troubleshooting and replacement, data transfers, and account management.Taught basic computer skills to employees. Made computer skills and concepts simple and approachable to increase employee productivity and increase productivity of the technical support team by reducing the number of incoming service tickets.Escalated problems and issues, as necessary. Worked with hardware and software providers to solve advanced problems or replace faulty equipment. Recognized, reported, and resolved security threats and hazards with supervisor and other senior members. Show less

Mooresville Nc

Served as first point-of-contact for in-store customers needing assistance. Provided customer-facing support for product knowledge and recommendations, product locations and store layout, and product handling.Worked on a team, constantly communicating with each other to ensure good work progress, product availability, and quick customer service. Assisted with inventory management to ensure excess and out of-stock product is limited.Worked quickly and efficiently to minimize… Show more Served as first point-of-contact for in-store customers needing assistance. Provided customer-facing support for product knowledge and recommendations, product locations and store layout, and product handling.Worked on a team, constantly communicating with each other to ensure good work progress, product availability, and quick customer service. Assisted with inventory management to ensure excess and out of-stock product is limited.Worked quickly and efficiently to minimize turnaround time on personal tasks and responsibilities. Assisted team members to minimize turnaround times even further.Served as a backup replacement for team members of other departments to ensure that work and responsibilities around the store stayed up-to-date and did not fall behind. Show less

Bachelor Of Science - Bs, Computer Science

Associate In Fine Arts, Music And Music Education

I earned my degree alongside my high school diploma with the Collaborative College for Technology and Leadership.