James Hampton Email & Phone Number

Provided first and second tier helpdesk phone support, troubleshooting with a quick and accurate resolution for end user issues utilizing the Remedy ticket-logging program. Advanced hardware and software, printing, desktops/laptops, SAP GUI, MS Office, MS Outlook, Lotus Notes, Active Directory, PC Anywhere, Dameware, Win 2000/XP support.; Handle all.

Managed and operated the LAN/WAN of 170+ users operating Novell NetWare 4.11/NT4.0/2000 platform. Maintained network users, directories, and security. Provided technical support, install, and upgrades. Configured network printing, directory structures, rights, security and software on file servers. Assisted with the installation of Firewall/proxy server.

Responsible for installing and troubleshooting Windows 95/98 operating systems at the COM ED nuclear fossil plant. Performed repairs, installation and maintenance of various types of customer equipment both in-house and on-site using TCP/IP networking or peer-to-peer connectivity. Performed both Support and configuration of File servers and backup servers.

Performed server hardware and software installation and upgrades as part of the IMAC project team. Constructed new NT servers, WIN/NT Server 4.0 Administration, WIN/NT 4.0 installation, configuration and support. Fabricated IBM and Compaq server hardware installation and support, adding Microsoft and Novell Clients TCP/IP, NetBIOS, Etherlink and Token.

Responsible for providing Help Desk, technical, and customer support for 3Com/US Robotics devices such as Palmpilot PIM device, Modems, Big Picture Video and Telephony ensuring reliability and service ability for ISO 9000 certified products. Performed protocol analysis and LAN troubleshooting on TCP/IP networks in addition to preventive maintenance.