In December of 21, I was hand picked to be moved over to the Debt Management team, within this role we have to maintain the highest of standards when talking with a customer as often we are dealing with very sensitive information and quite often a significant amount of debt, we have to keep the customers needs at the forefront of our minds but also push for a resolution that suits both the customer and the company.

I was given the opportunity to be one of the first people to be moved over to the newly created web chat team, within this role we were required to give quick and swift advice via web chat, we were required to answer multiple chats at the same time in a timely manner whilst maintaining the same high customer care standards as with the phone calls.

In my role my main responsibilities were to take calls from the general public in relation to making payments and keeping accounts up to date, ordering new equipment and discussing the initial set up of accounts, we were required to have a very high level of customer care standards and adhere to the strict rules and regulations surrounding the protection of data held on our systems.

In this role I was require to help customers choose what furniture they would like to purchase, placing the order, taking the payment, helping the customer if they decided to choose finance making sure all the legal documents are filled out correctly and making sure the customer has sent in all the required documents. all this would help them to create their perfect space within their home, they may also order accessories which I would order where necessary and advising them when the their items would be delivered. I also had to deal with collections from the store and also when problems arose with customer orders I would have to make sure the customer was always happy and get the best possible outcome for them.

My role as a Sales Executive was to sell energy deals direct from the supplier to the consumer by cold calling directly to the door, I covered the whole of Co. Leitrim. My role was target driven and very fast pace, I enjoyed this role as it got me out meeting new people and in different areas on a daily basis, I focused my role on customer service I believe in great service as this improves the likely hood of seeing a deal all the way through and keeps the customer at the for front.

My role as a Sales Executive was to sell Landlines, Broadband and TV directly from the supplier to the consumer by cold calling directly to the door, I covered the whole of Co. Leitrim and Co. Sligo. My role was target driven and very fast pace, I enjoyed this role as is got me out meeting new people and in different areas on a daily basis, I focused my role on customer service, I believe in great service as this improves the likely hood of a sale and keeps the customer at the for front.

In this role I was a door to door sales person selling mobile and landline contracts to businesses, my role was split between office and field time, I had to use my office time wisely splitting it between generating new leads and filing paperwork for existing clients and finalising and closing sales. I had to maintain high professionalism at all times and always keep the end close in mind, this role had targets to keep us focused and bonuses if we went above and beyond.

I worked as a drainage engineer covering a wide spread area from Ipswich to Southampton and everywhere in between, our main day to day grind was in and around London, dealing with the commercial sector unblocking and investigating everything from the kitchen sink right out to the main drain, conducting cctv surveys and undertaking all repair works.

During my time with Sanctum on the Green my main day to day tasks were to manage the hotel, make sure supplies were ordered, staff were where they were supposed to be and doing the tasks they were given, guests were happy and tended to, I also had weddings and functions to organize, which were often extravagant which involved a lot of prep work. I was also tasked with hiring new staff members and mentoring the current staff, listening to any issues they may have surrounding there job and improving there working settings where possible and de-escalating any issues we were not able to change, I strived to have the work force needed to make everything run like clockwork and enjoyed mentoring staff members who were struggling as this will not only improve there work-life balance but also improve the work they do.

I set up and ran my own painting and decorating and garden maintenance company, I had to create job leads and see them all the way through whilst trying to maintain my existing client base, I had to complete all my jobs to the highest standard while making sure that the client was always happy, I was invoicing customers and paying accounts on time building my reputation as I went.