Taking on the Trauma and Foot & Ankle business in April in addition to my existing responsibilities with Spine and Enabling Technology I am now leading our Sales, Marketing, Education and Clinical teams across these portfolios. Stryker Trauma and Extremities portfolio offers market-leading implants for the treatment of long and small bone fractures, as well as extremity joint replacements.Stryker is a global leader of complex spine and minimally invasive solutions focused on achieving three-dimensional Total Body Balance. Our spine business unit offers one of the most comprehensive and diverse product portfolios, including our leading 3D-printed technologies, enabling surgeons to provide their patients with treatment options.

In addition to the responsibilities of the Commercial and Public Affairs role from March 2021 I have taken on the leadership of Stryker’s Spine portfolio in Australia and New Zealand. Stryker is a global leader of complex spine and minimally invasive solutions focused on achieving three-dimensional Total Body Balance. Our spine business unit offers one of the most comprehensive and diverse product portfolios, including our leading 3D-printed technologies, enabling surgeons to provide their patients with treatment options.Our products include implants, instruments, and biologic solutions for the cervical, thoracic and lumbar spine.The Senior Director, Commercial and Public Affairs role exists to allow Stryker to further support our non-clinical, buyers, stakeholders, and customers in partnership with our clinical sales and marketing efforts.The Commercial and Public Affairs functions comprise of all Regulatory Affairs, Government Affairs, Commercial Sales, Post Market, Pricing and Health Economics. Our stakeholders are in State and Federal Government, public health at all levels, private health insurance and hospitals, industry regulators and all health industry bodies.My role is to build trusted relationships and work collaboratively across Health and Industry networks. I aim to deliver Stryker’s mission of ‘making healthcare better’ by ensuring the best of medical technology is available to the Australian and New Zealand populations.

The Senior Director, Commercial and Public Affairs role exists to allow Stryker to further support our non-clinical, buyers, stakeholders, and customers in partnership with our clinical sales and marketing efforts.The Commercial and Public Affairs functions comprise of all Regulatory Affairs, Government Affairs, Commercial Sales, Post Market, Pricing and Health Economics. Our stakeholders are in State and Federal Government, public health at all levels, private health insurance and hospitals, industry regulators and all health industry bodies.My role is to build trusted relationships and work collaboratively across Health and Industry networks. I aim to deliver Stryker’s mission of ‘making healthcare better’ by ensuring the best of medical technology is available to the Australian and New Zealand populations.

The Senior Director, Customer Experience role is further extension of my responsibilities in managing service delivery for Stryker South Pacific. The role exists to put the customer at the center of our decision making and ensuring we are easy to do business with. The Customer Experience Division comprises all Medical Kit Rooms, Customer Service, Revenue Support, Scheduling and Business Process functions. I also continue to manage a number of customer and industry relationships within the Supply Chain, Procurement and Inventory management as well as having responsibility for Stryker's eCommerce Strategy in South Pacific.

The Director of Customer Experience role is further extension of my responsibilities in managing service delivery for Stryker Quality and Operations. The Customer Experience Division comprises all Medical Kit Rooms, Customer Service, Revenue Support and Scheduling functions that support procedures in the field. I also continue to manage a number of customer relationships mainly within the Supply Chain, Procurement and Inventory management as well as having responsibility for Stryker's ecommerce Strategy in South Pacific.

The Customer Experience role is an extension of responsibilities as Customer Service Manager for Stryker South Pacific. In May 2016 the role was expanded to take on responsibility for all Medical Kit Rooms and Scheduling functions that support procedures in the field. I also continue to manage the Customer Service Division with additional responsibilities to support delivering a ‘Simpler Customer Experience’. Additional initiatives include:Introduction of Customer Experience framework focussed on Service Delivery:• Capturing Voice of Customer and aligning operational outputs • Developing Signature Service levels at all operational customer touchpoints Introduction of Stryker Supply Chain Integration Capabilities• Continued expansion of Stryker Online• Introduction of Distribution Centre Integration• Development and implementation of Stryker EDI

During this role we have transformed our Customer Service model in South Pacific. The role has given me much greater insight into what it takes to consistently deliver an Outstanding Customer Experience and how to manage organisational change. The improvement in team morale has been big part of the success of the transformation, we have had a dramatic improvement in Engagement and Retention, along with a number of team promotions, this has led to improved customer outcomes and customer feedback.Concurrently we have developed and launched Stryker Online, an Online booking platform for Internal and External users. The development and implementation of such a large project with a significant customer impact has developed my appetite for more project management and continuous improvement initiatives.Stryker is a great company to work for, focussed on our customers and patient outcomes, it is a rewarding and engaging environment. Internally Stryker culture is collaborative and built on successful people and teams achieveing results, we get stuff done!.

As Area Operations Manager I was responsible for Operations Groups in Western Australia, New South Wales and Queensland. The role managed the functions of Customer Service Medical Kitroom’s and Scheduling.Highlights included: Project Managing Branch Relocation in WA, Redevelopment and lease negotiation of QLD Facility, Development of Stryker 'World Class' Kitroom’s South Pacific through Introduction of Lean and continuous improvement initiatives.

My move to Stryker was focussed on finding a Culture I felt I could thrive in and environment I could be successful.I was fortunate enough to secure the Operations Manager position in Queensland and spent the first 6 months engaging the operations group and working with our divisions in QLD to deliver outstanding service. During this time I had some significant up skilling in the medical industry and was fortunate enough to be given the opportunity to take on an Area Operations role.

Director of the Medical Technology Association of Australia Limited (MTAA).MTAA Board member, supporting the MedTech community in bringing life-changing technologies to Australia through local innovation and international partnerships.

In 2020, at the request of the Department of Industry, Science, Energy and Resources Covid-19 Taskforce, I was seconded to the MTAA to support the government’s efforts securing vital medical supplies; Ventilators, Testing Kits and PPE for Australia. I led work to secure overseas supplies of Ventilators and Testing Kits, I also oversaw the collaboration of multiple local companies in the production of Ventilators and Testing swabs here in Australia. This was truly amazing experience; the work has been captured in a ministerial briefing by Department of Industry, Science, Energy and Resources agency, MTPConnect, and promoted globally as best practice. (Links to the Briefing and the wider response are enclosed)

Ardent Pty Ltd is an Educational Software Distributor. We were responsible for marketing, promotions and sales for various companies in Queensland. Our products provide excellent tuition, remediation and extension for students in the classroom and the home. The software is successfully being used in classrooms in 11 countries worldwide and independently by 80000 students here in Australia.During my tenure with Ardent I achieved a number of advancements. The position moved from initially a marketing project to direct responsibility for distributer operations, including promotions, marketing, customer service, sales and administration. Some highlights included:Negotiating contracts with Head Distribution Networks, Finance partners, Suppliers and for property. Distributer of the year awards.Development of Sub distributer and contractor networks.

My ‘Enterprise Life’ began at the grass roots as a Management Trainee in 1999. My migration to Australia in 2006 was a big decision, leaving a career that saw 9 promotions over the 7 years and a senior management position within a growing multinational. I was also given the opportunity to lead the companies Diversity, Career and Family Focus Group which was a great privilege. Leaving as the top performing region in the country with 32 team promotions from within the region is a career highlight. Holding a number of Regional/Area Manager roles during my tenure with Enterprise Rent-A-Car, I managed a number of teams, branches and managers. During this time I honed my skills as a people manager and leader, involved in recruitment, employee development, sales development and manager training. Enterprise Rent-A-Car has a great culture and is a fantastic opportunity for anyone who is willing to learn and has ambition to be successful. I thoroughly enjoyed working with some great people and managers in my time there.