James Laurance Email & Phone Number

United Kingdom

- Regular auditing and management of 18k+ mobile lines across EMEA to achieve savings within Meta and ensure unit accuracy. - Coordinating frequently with 19x Telecoms suppliers across the EMEA region to build strong partnerships and the smooth running of services. - Tracking invoices across 19x suppliers; working closely with finance teams to ensure 100% of payments are made within contracted terms.- First point of contact for any escalations internally within Meta that could… Show more - Regular auditing and management of 18k+ mobile lines across EMEA to achieve savings within Meta and ensure unit accuracy. - Coordinating frequently with 19x Telecoms suppliers across the EMEA region to build strong partnerships and the smooth running of services. - Tracking invoices across 19x suppliers; working closely with finance teams to ensure 100% of payments are made within contracted terms.- First point of contact for any escalations internally within Meta that could disrupt either the wider service, or individual user cases. Show less

- Monitoring of internal case management system to ensure SLA and KPI targets are met consistently. - Provision equipment for new hire and non new hire users whether they are working on site or remotely; across iOS, MacOS and Windows platforms, with usage of Chef systems and DEP. - On site troubleshooting and quick fixes of various hardware, including desk set ups, printer issues and connectivity solutions. - Management of assets with utilisation of counting software and inventory… Show more - Monitoring of internal case management system to ensure SLA and KPI targets are met consistently. - Provision equipment for new hire and non new hire users whether they are working on site or remotely; across iOS, MacOS and Windows platforms, with usage of Chef systems and DEP. - On site troubleshooting and quick fixes of various hardware, including desk set ups, printer issues and connectivity solutions. - Management of assets with utilisation of counting software and inventory management systems in order to maintain high standards and strong unit accuracy. - Keeping users connected with Telco support, ensuring they have the correct mobile equipment and connecting phone lines. Show less

Kent, England, United Kingdom

I joined Apple as a sales specialist at the beginning of the tech giants rapid post iPhone growth. After 2 years in sales delivering Apple’s famous world class customer service I was given the opportunity to move to the store operations team. My responsibilities are to organise and support store standards and arranging all maintenance, ensuring service meets company guidelines. This would involve tasks such as:I manage all store technology and systems keeping them updated and… Show more I joined Apple as a sales specialist at the beginning of the tech giants rapid post iPhone growth. After 2 years in sales delivering Apple’s famous world class customer service I was given the opportunity to move to the store operations team. My responsibilities are to organise and support store standards and arranging all maintenance, ensuring service meets company guidelines. This would involve tasks such as:I manage all store technology and systems keeping them updated and repaired when needed. Regular communication with store managers, several offsite maintenance, security and other vendors. Responding to customer emails and phone calls, processing daily deliveries and handling all packages delivered and posted out of the store. The organisation of all paperwork, investigating stock variances and communicating with teams out of the store and other third parties. Inspecting and validating all repair work carried out in the store on customers technology, ensuring work is carried out to a high standard and efficiently dealing with issues should they arise. Show less