James M. is a Completing my MA. Colleagues describe them as "James completed an artwork that I commissioned in the New Year and I am very pleased with the results. The piece is surreal and reminds me a lot of Salvador Dali, and it is definitely a departure from his usual dark work. As an artist James was very professional and kept me up to date as he went along, sending me photos of his progress and he implemented any changes that I requested. To be honest though there was very little to nothing that I wanted changing as James seems to know exactly what you want to see. I am also fortunate enough to have an original acrylic on canvas, a medium that James doesn't work with these days. To my knowledge my painting was the last before he committed to digital paintings, of which I feel very fortunate. His work is very original and insightful, and I would highly recommend him to anyone." and "James commissioned a canvas for me that I was very pleased with, which now hangs up on my wall. I'm impressed with Jame's work, and he was also quite helpful with his questions to understand exactly what I wanted to see commissioned for me. Was very pleased with the detail and quality of Jame's work thank you."
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Artist, Designer & WriterJt Arts & Media Apr 2010 - Sep 2024Crewe, England, United KingdomMaintained during career breaks. Currently on hiatus whilst I complete my MA.In addition to commissioned digital artwork I also create various graphics, such as logos, thumbnails and social media cover photos. Website - https://www.jtartsandmedia.comFB - https://www.facebook.com/jtArtsMedia Instagram - https://www.instagram.com/jtartsmedia Twitter - https://www.twitter.com/jtArtsMedia YouTube - https://www.youtube.com/c/JTArtsMediaDeviantArt - https://www.deviantart.com/jt-artsandmedia
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Owner, Manager & Graphic DesignerPooch Pitstop Apr 2019 - Dec 2020Crewe, England, United Kingdom• Conducted face to face meetings with owners and their pets.• Cared for multiple dogs in a home setting with both day care and overnight boarding services offered.• Walked and exercised all dogs according to needs set out by their owners.• Fed all dogs in line with the instructions provided by their owners.• Washed dogs where requested.• Captured and edited photos and videos using Affinity Photo and iMovie for social media posts.• Designed vector and raster graphic images and other assets for use online.• Designed, managed and updated the website, along with other social media platforms, daily.• Created and distributed additional printed materials, including registration forms and business/Christmas cards.
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Quality ControllerBrightstar Uk May 2018 - Jun 2019Crewe, United Kingdom• Reviewed and edited final response letters (target of 30+ per day).• Scored frontline calls (target of 12+ per day).• Delivered written and verbal feedback to frontline advisors.• Identified, documented and escalated Data Protection breaches in accordance with company policy.• Developed and delivered letter writing training to the Customer Relations Team.• Completed various daily, weekly and monthly reports.• Engaged in monthly management meetings.• Assist the Compliance Team with Customer Relations case scores and compiling business files for the underwriters. -
Assistant Team Manager - Sales Online Response Team (Sort)Liquid Personnel Mar 2015 - Feb 2018Manchester, United Kingdom• Line managed two Senior SORTs and the Sales Administrator.• Oversaw training and development of all 10 team members.• Prepared and led probation reviews.• Identified and implemented internal process changes in collaboration with the Team Manager.• Conducted monthly regional performance reports.• Oversaw managed vendor transfers.• Scored team member calls and provided written and verbal feedback.• Resolved telephone escalations where required.• Developed and delivered department-specific training.• Took minutes in Head of Department meetings and directly engaged in the absence of the Team Manager.Roles I had during my time with the company:ATM - August 2017-February 2018Senior SORT: January 2016-August 2017SORT 360 Administrator: September 2015-December 2015SORT Assistant: March 2015-August 2015 -
Member Service AdvisorBupa Apr 2014 - Aug 2014Manchester, United Kingdom• Pre-authorised consultations, diagnostic tests and surgical procedures – answered between 50-80 calls per day.• Identified Bupa-recognised medical professionals and facilities using Facilities Finder.• Liaised with third-party providers, including hospitals, GP practises and private clinics.• Logged, handled and escalated member complaints in line with FCA regulations.• Processed Bacs payments.• Resolved queries related to policy terms and conditions, cover, complementary therapy etc.• General administrative duties; filing, scanning, printing and posting written correspondence. -
Customer Relations ExecutiveBrightstar Uk Feb 2012 - Jan 2014Crewe, United Kingdom• Logged and resolved customer complaints – I resolved 18% of the company’s total complaints in a 12-month period with monthly audit scores ranging from 97-100%.• Wrote formal acknowledgement, hold and final response letters.• Identified feedback for frontline advisors and passed to relevant Team Managers.• Authorised compensation where eligible.• Completed internal audits on behalf of underwriters.• Prepared business files for cases escalated to the Financial Ombudsman Service.• Developed and delivered internal training material, including letter writing coaching.• Proof-read letters and signed them off for posting in the absence of the Customer Relations Manager and Compliance Administrator.• Assessed claim forms and monitored claim histories for fraud prevention purposes.• Raised manual orders using JDE software.• All other duties as a Claims Administrator where required.Customer Relations Executive: September 2012-January 2014Claims Administrator: February 2012-September 2012
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Housekeeper & WaiterWhitbread May 2011 - Feb 2012Crewe, United Kingdom• Cleaned guest bedrooms for new and occupying guests, and all public areas to audit-required standards.• Performed stock checks and made orders.• Handled of harmful chemicals.• Set and cleared tables, cleaned cutlery and crockery, prepared desserts.• Monitored reception and took telephone messages. -
Housekeeper & WaiterShearings Holidays Jul 2008 - Aug 2009Windermere, Cumbria• Cleaned guest bedrooms for new and occupying guests and all public areas.• Performed stock checks and made orders.• Handled harmful chemicals.• Set and cleared tables, cleaned cutlery and crockery.• Monitored reception and took telephone messages.• Prepared bedrooms for new live-in staff members. -
Activities Manager & Care AssistantGilling Reane Care Home Aug 2007 - Jul 2008Kendal, Cumbria• Planned and delivered various activities for service users of varying needs .• Involved and supervised other care assistants during activities. • Reviewed care plans and completed health and safety forms to ensure service users were able to participate in activities.• Performed general admin tasks – filing, photocopying etc.• All aspects of personal care and manual handling.• Cleaned public areas.• Greeted and assisted visitors. -
Warehouse AssistantCapita Sep 2006 - Aug 2007Heywood, Greater ManchesterSourcing and filing personal data within a large, high-security warehouse environment.• Retrieved various Government documents.• Scanned returning documents back to designated locations.• Reported damaged documents.
James M. Education Details
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Creative Writing: Writing And Publishing Fiction -
First Class Honours -
Macclesfield CollegeItq Level 2 Certification For It Users -
Creative Writing & Drama -
Triple Distinction -
The Lakes School, Troutbeck BridgeA-E
Frequently Asked Questions about James M.
What is James M.'s role at the current company?
James M.'s current role is Completing my MA.
What schools did James M. attend?
James M. attended University Of Chester, The Open University, Macclesfield College, The Manchester Metropolitan University, Kendal College, The Lakes School, Troutbeck Bridge.
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