James Yule Email & Phone Number

Australia

Melbourne, Victoria, Australia

I provide mechanical consulting services & repairs to bicycle enthusiasts on premium bicycles. I specialise in high end road and mountain bikes and work with my clients on a needs based analysis to provide the best solutions for an amazing outcome and incredible customer experience. Having worked in the bicycle industry since 2007 and served time in many.

Melbourne, Victoria, Australia

Head of Technical Support for brands in Australia such as Cannondale, GT, Goodyear, EVOC & more

During my time at Ultra Tune, I have engaged with many customers, new and existing, to improve the reliability, transparency, communication and trust with the company. We now have more trusted customers than before, and improved the stores Google rating from 3.5 to 4.2 within 6 months.

- Increased Google rating from 4.2 to 4.8 in less than 12 months & no. 1 preferred store in the area - Applied continuous improvement on sales process to achieve better qualifying for customer needs- Increased social media followers on Instagram page by more than 100%- Engaged in further professional sales training to improve the sales process, understand.

Melbourne, Australia

- Responsible for ensuring high standards of customer service- Sales support- Visual merchandising- Mechanical backup support

Melbourne, Australia

- Service and sales support- Mechanic- Visual merchandising

Perth, Australia

- Bike building to strict procedures ensuring consistency of bike builds within TBE- Working as a team to ensure quality control followed and adhered to

Melbourne, Australia

- Reduced backlog from more than 6 months to less than 30 days- Responsible for managing technical services for AU & NZ- SAP trained and skilled in inventory, invoicing & CRM - Preparation of events, demo days and conferences- Carbon damage analysis and testing- Wheel building and warranty work- Mass market quality control auditing - Conflict resolution.

Responsible for the implementation of effective Management Operating Systems within the business. Successful projects carried out within: Underwriting Operations; Workers Compensation; Customer Care; Claims - Settlements.- Consulting- Stakeholder management- Management best practices- Process analysis- Process improvement- Continuous improvement.

Melbourne, Australia

- Sales support- Service support

Melbourne, Australia

Streamlined the repair booking process to enhance both the effectiveness of the booking process and customer interaction aspect applying time measurement to work output functions.Introduced a training program for all mechanics across the Goldcross brand to ensure consistency was followed.- SRAM technical training certified - RockShox & Avid fork, shock &.

Graduate Diploma Of Management, Marketing/Marketing Management, General

Majored in marketing management and consumer behaviour - marketing case studies carried out on numerous brands and companies

Certificate Iii In Small Business Operations

- Business Marketing - Business Accounting - Bookkeeping - Taxation

Certificate Iii, Bicycle Mechanics And Repair Technology/Technician

- Completed field of study - Bicycle frame repairs - Gearing and braking systems - Suspension systems - Wheel building

Vce, Legal Studies, Maths Methods, It, Chemistry, Health & Human Development

Activities and Societies: F1 Schools Innovation ChallengeState Champions with F1 Schools Innovation Challenge