I am happy to be a part of Digital Realty's Product Management team providing data center management portals that delivering great experiences by enabling customers to manage data, promote collaboration and drive innovation.

I am a Product Manager on a team building the next generation of software at PFL that will allow customers to move faster and increase their ability to self-serve to plan, act, and monitor their programs to accomplish their organizational goals. We will continue to provide the same exceptional service while innovating with new ways to work!

I am the Analytics Product Manager for Oracle Service Cloud. I work with cross-functional teams to deliver an exceptional customer experience.

I lead a team of Business Analysts and System Administrators that are responsible for deploying cloud solutions at Oracle. We work with business groups across the enterprise to deploy Customer Service solutions, Knowledge Base, IVR, and Chat. We excel at Solution Consulting and Implementation Consulting of the Oracle RightNow CX Cloud service. Our implementations include a variety of channels for the customer; including email, web portal, mobile, chat, and telephone.My group also does System Administration for some Cloud Operations groups. System monitoring, enhancement request, impact analysis, and routine administration are provided for our managed systems. There are a variety of system use-cases that are supported by the group from supporting Oracle customers to provisioning operations within the Oracle Public Cloud.We are a hard-working group dedicated to helping our customers achieve their goals. We have years experience in system design and integration with various technologies that can help avoid issues with site deployment and overall system scalability.