James Mcdowell

James Mcdowell Email and Phone Number

Product Manager
James Mcdowell's Location
Bozeman, Montana, United States, United States
James Mcdowell's Contact Details

James Mcdowell personal email

James Mcdowell phone numbers

About James Mcdowell

As a product manager, I have a passion for delivering data-driven solutions that enhance customer experience and drive innovation. I have a master's degree in Information and Communication Technology from the University of Denver, and a strong background in CRM, professional services, contact centers, software as a service, and business intelligence.Most recently, I was a senior product manager at Digital Realty, where I worked with cross-functional teams to provide data center management portals that enabled customers to manage data, promote collaboration, and achieve their organizational goals. Prior to that, I was a product manager at PFL.com, where I contributed to building the next generation of software that allowed customers to move faster and increase their self-service capabilities. I am proficient in sprint planning, agile methodologies, user-centric design, and customer feedback analysis, and I enjoy collaborating with diverse stakeholders and users.

James Mcdowell's Current Company Details

Product Manager
James Mcdowell Work Experience Details
  • Digital Realty
    Senior Product Manager
    Digital Realty Feb 2023 - Sep 2023
    Bozeman, Montana, United States
    I am happy to be a part of Digital Realty's Product Management team providing data center management portals that delivering great experiences by enabling customers to manage data, promote collaboration and drive innovation.
  • Pfl.Com
    Product Manager
    Pfl.Com Sep 2021 - Oct 2022
    Bozeman, Montana, United States
    I am a Product Manager on a team building the next generation of software at PFL that will allow customers to move faster and increase their ability to self-serve to plan, act, and monitor their programs to accomplish their organizational goals. We will continue to provide the same exceptional service while innovating with new ways to work!
  • Oracle
    Senior Principal Product Manager
    Oracle Mar 2019 - Aug 2021
    Bozeman
    I am the Analytics Product Manager for Oracle Service Cloud. I work with cross-functional teams to deliver an exceptional customer experience.
  • Oracle
    It Senior Manager
    Oracle Jan 2016 - Mar 2019
    Bozeman
  • Oracle
    It Manager
    Oracle Jul 2013 - Jan 2016
    Bozeman, Mt
    I lead a team of Business Analysts and System Administrators that are responsible for deploying cloud solutions at Oracle. We work with business groups across the enterprise to deploy Customer Service solutions, Knowledge Base, IVR, and Chat. We excel at Solution Consulting and Implementation Consulting of the Oracle RightNow CX Cloud service. Our implementations include a variety of channels for the customer; including email, web portal, mobile, chat, and telephone.My group also does System Administration for some Cloud Operations groups. System monitoring, enhancement request, impact analysis, and routine administration are provided for our managed systems. There are a variety of system use-cases that are supported by the group from supporting Oracle customers to provisioning operations within the Oracle Public Cloud.We are a hard-working group dedicated to helping our customers achieve their goals. We have years experience in system design and integration with various technologies that can help avoid issues with site deployment and overall system scalability.
  • Oracle
    Business Systems Analyst
    Oracle Mar 2012 - Jun 2013
    Bozeman
  • Rightnow
    Business Analyst
    Rightnow Jan 2011 - Feb 2012
  • Rightnow Technologies
    Crm Adminsitrator
    Rightnow Technologies Jul 2008 - Feb 2012
  • Bioscience Laboratories, Inc.
    Project Manager
    Bioscience Laboratories, Inc. Mar 2007 - Jun 2008
  • Bioscience Laboratories, Inc.
    Clinical Trials Laboratory Manager
    Bioscience Laboratories, Inc. Mar 2003 - Mar 2007
  • Bioscience Laboratories, Inc.
    Manager Of In-Vitro Laboratories
    Bioscience Laboratories, Inc. Mar 2001 - Mar 2003
  • Bioscience Laboratories, Inc.
    Microbiologist
    Bioscience Laboratories, Inc. Mar 1998 - Mar 2001

James Mcdowell Skills

Crm Saas Enterprise Software Business Intelligence Analytics Cloud Computing Process Improvement Business Analysis Requirements Analysis Integration Software Project Management Software Implementation Project Management Professional Services Problem Solving Product Management Program Management Cross Functional Team Leadership Data Analysis Call Centers Visio

James Mcdowell Education Details

Frequently Asked Questions about James Mcdowell

What is James Mcdowell's role at the current company?

James Mcdowell's current role is Product Manager.

What is James Mcdowell's email address?

James Mcdowell's email address is jm****@****ail.com

What is James Mcdowell's direct phone number?

James Mcdowell's direct phone number is +140658*****

What schools did James Mcdowell attend?

James Mcdowell attended University Of Denver, University Of South Dakota.

What skills is James Mcdowell known for?

James Mcdowell has skills like Crm, Saas, Enterprise Software, Business Intelligence, Analytics, Cloud Computing, Process Improvement, Business Analysis, Requirements Analysis, Integration, Software Project Management, Software Implementation.

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