James Johnson Email & Phone Number

Cypress, TX, US

Houston, Texas, United States

Houston, Texas, United States

• Capgemini is a global IT consulting leader that services IT strategy and omnichannel digital capabilities.
• Owned P/L, incident response, and SLAs for a $12MM program consisting of 60 cross-functional members across global time zones.
• Led service maintenance for key features within the McDonald’s mobile app, including user profiles, customer loyalty, favorites, and authentication APIs, supporting over 150MM active users; achieved 99% SLA compliance.
• Collaborated with engineering, design, marketing, and sales teams to define and prioritize 2-year client product roadmap and ensure alignment with business objectives.
• Conducted financial analysis using bottom-up budgeting to ensure accurate yearly projections, project profitability, and alignment with business goals; implemented cost controls that resulted in an 18% reduction in.
• Provided expert Agile coaching to a leading client, shaping their product strategy, backlog prioritization, and Agile transformation efforts to achieve business objectives and market dominance.

Houston, Texas, United States

• Assisted client Product Manager with requirements gathering, technical solutioning, and product roadmap prioritization.
• Identified and escalated gaps in the timeline of a high-visibility project, averting >$2MM in late fees by accelerating delivery.
• Built data visualizations for client executives using Jira, SQL, and Tableau to report on product key performance indicators (KPIs), reducing manual reporting efforts by 8 hours weekly and supporting data-driven.
• Mentored junior business analysts and scrum masters in agile methodologies and business analyst best practices.

Stafford, Texas, United States

• CPAP.com is a B2C healthcare e-commerce retailer with B2B dropshipping supply capabilities.
• Developed product vision and 2-year product backlog for user journey enhancements to both B2C and B2B websites: gathered requirements by interviewing across 15+ teams; communicated roadmap to executive leadership for.
• Initiated and launched a subscription product from 0 to 1, capturing $155K in ARR and 6K subscribers in the first 3 months post-launch.
• Created and implemented an ML-based search algorithm to better understand user intent; improved search CTR by 36%, reduced no-search results to below 3%, and led to a 20% increase in search-driven conversions.
• Collaborated with the UX team to design and implement multivariate and A/B testing for main navigation updates; the winning variant simplified user journeys, resulting in a 15% sitewide incremental conversion lift.
• Integrated PayPal, Affirm, and digital wallet (Google Pay, Apple Pay, Samsung Pay) payment options in checkout; reduced payment-related support tickets by 38%, decreased unconfirmed orders by 23%, and CAR improved by.

Stafford, TX

• Drove and delivered an ERP replatforming from an internal, homebrew platform to Adobe Commerce (Headless Magento).
• Developed and executed go-to-market (GTM) strategies for new product launches, coordinating efforts across marketing, merchant, legal, infrastructure, and customer support teams.
• Automated approval workflow for 35K+ customer product reviews by developing and implementing a machine learning model; reduced manual customer support efforts by 80 hours monthly while following strict HIPAA regulations.
• Initiated and launched an internal pricing automation tool for merchants to react to competitor price changes within 2 minutes; trained merchants on tool usage and reduced manual check efforts by 60 hours weekly.
• Crafted concise product user stories in Jira while maintaining comprehensive product specifications in Confluence.
• Facilitated all Scrum ceremonies for the e-Commerce team including sprint retrospective, daily-standup, sprint review, sprint planning, and backlog refinement.

Stafford, TX

• Designed new returns workflow system, increasing returns processing efficiency
• Analyzed and processed online orders and responded to e-mails while assisting customers in a high volume call center environment
• Classified and reported recurring customer and internal workflow issues using internal ticketing system
• Consulted product manufacturers to resolve escalated customer disputes and satisfy machine and part warranties

Stafford, TX

• Operated a Bell & Howell 4 Station EI 10000 mail inserter and conducted maintenance as required
• Computed and recorded production outputs on spreadsheets daily
• Coordinated with line members to achieve highest production output and meet tight deadlines