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James Murphy is listed as Solutions Focused | Support Specialist | Data Goblin at MapHabit, a with 18 employees, based in Decatur, Georgia, United States. AeroLeads shows a matched LinkedIn profile for James Murphy.
James Murphy previously worked as Customer Support Engineer at Maphabit and Customer Support Specialist at Whatconverts. James Murphy holds Master Of Science - Ms, Entomology from The University Of Georgia.
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As a Customer Support Specialist, I've used my skills in scripting and technical documentation to provide high-quality and timely assistance to customers. I have over five years of experience in customer support, and I've made it my goal to always deliver top-quality service with a rapid turnaround. I am passionate about entomology, human-centered design, music, and gaming.
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-Zendesk administration-Design and implementation of custom workflows-QA of new and existing processes-Cross team collaboration to optimize overall product and team function-Assistance with implementation of research studies-Tier 2 Technical Support
-Ingress, triage, and resolution of incoming support tickets via email, phone, and chat-Troubleshooting JavaScript implementation and deployment of custom code-Assist with integration and setup of Google, Bing, and Facebook Ads tracking-Scheduling and execution of customer account setup meetings-Creation and curation of support documentation
-Ingress and triage of support tickets across multiple products-Act as SME for several products and provide insightful, efficient, and detailed investigations-Creation and maintenance of internal tooling to aid team efficiency-Creation and management of documentation for internal and external use
Conyers, Georgia, United States
-Served as public support contact via calls, emails, and walk-in appointments from a client base of >90,000 residents>Topics covered: entomology, horticulture, animal husbandry, and turf grass/soil science (among others).-Provided planning consultation, resources, and support through execution for dozens of private and public projects-Planned and executed educational programming backed by peer reviewed resources for multiple age groups from elementary school children to senior adults
Davie, Florida, United States
Supervised day to day operations of a lab focused on rearing and release of an approved insect biocontrol agent (N. conspurcatalis) to designated field sites throughout South and West Florida. Managed a group of up to four interns and part time staff to ensure scheduled delivery of agents on a timely and predictable schedule.
Other employees you can reach at maphabit.com. View company contacts for 18 employees →
Agnes Ogier
Colleague at MaphabitRive-De-Gier, Auvergne-Rhône-Alpes, France
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Jovanny Aguilar
Colleague at MaphabitBoston, Massachusetts, United States
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Joshua Pauldin
Colleague at MaphabitAtlanta, Georgia, United States
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Michael Wolfman
Colleague at MaphabitAthens, Georgia, United States
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Tazha Layman
Colleague at MaphabitJacksonville Beach, Florida, United States
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Jacqueline Powell
Colleague at MaphabitSt Charles, Missouri, United States
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Raymond Leung
Colleague at MaphabitAtlanta Metropolitan Area, United States
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Brandi Hodapp
Colleague at MaphabitUnited States
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Janelle Gore
Colleague at MaphabitDecatur, Georgia, United States
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Calvin Mammen
Colleague at MaphabitAtlanta Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
James Murphy works for MapHabit.
James Murphy is listed as Solutions Focused | Support Specialist | Data Goblin at MapHabit.
James Murphy is based in Decatur, Georgia, United States while working with MapHabit.
James Murphy has worked for Maphabit, Whatconverts, Happyco, Uga Cooperative Extension, and Us Department Of Agriculture (Usda) Agricultural Research Service (Ars).
James Murphy's colleagues at MapHabit include Agnes Ogier, Jovanny Aguilar, Joshua Pauldin, Michael Wolfman, and Tazha Layman.
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James Murphy holds Master Of Science - Ms, Entomology from The University Of Georgia.
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