James Mcgrory Email & Phone Number

Pittsburgh, PA, US

Minneapolis, Minnesota, US

• Monitors ongoing projects to ensure alignment with company processes and technical standards; conducts regular audits to ensure successful delivery and maintains a CSAT score above 4.6.
• Sets performance goals, fosters professional development, and ensures the team has the skills needed to deliver high-quality engagements, including emerging technologies aligned with the company's strategy.
• Drives brand awareness by cultivating client relationships, ensuring effective sales communication, and collaborating with sales and marketing to expand opportunities and enhance practice visibility.

Minneapolis, Minnesota, US

• Managed and mentored team of Salesforce consultants toward individual professional growth and company success
• Collaborated with account managers and practice leads on solution architecture, preparation and presentation of demoed functionality, project estimation, RFP responses, and other activities related to the sales process
• Worked with practice leads and architects to develop organizational focus areas and related initiatives
• Monitored client engagements and coaches team members to follow organizational core processes
• Maintained a portfolio of clients, leading support engagements and medium to large size implementations
• Conducted discovery and business analysis to uncover requirements and provides customized solutioning to ensure project scope meets client expectations

Minneapolis, Minnesota, US

• Lead implementations and customizations of Salesforce solutions for clients of varying sizes, resulting in improved business processes and workflows
• Conducted discovery and requirements gathering sessions with clients to understand their business objectives and translated them into Salesforce solutions
• Collaborated with cross-functional teams, including consultants, developers, project managers, and stakeholders to ensure seamless deployment of solutions
• Developed and maintain project plans, timelines, and risk documentation to ensure successful project delivery
• Configured and managed 3rd party app integrations related to accounting, payment processing, and marketing
• Stayed up-to-date with the latest Salesforce releases, features, and functionalities, proactively identifying opportunities for solution optimization and improvement

Minneapolis, Minnesota, US

• Designed, configured, and delivered Salesforce solutions based on unique technical and business requirements
• Provided technical expertise and guidance to clients on Salesforce best practices and functionality
• Facilitated end-user training and support to ensure smooth adoption of new functionality
• Managed data migrations by performing extraction, validation, and subsequent transfer of data into Salesforce
• Conducted system audits to identify and resolve data and system configuration issues

Centennial, Colorado, US

• Worked with business leaders, key stakeholders, and Salesforce users to define business processes and productrequirements, and designed solutions to improve platform adoption, ease of use, and system reliability
• Managed team of data entry specialists and provided best practices, documentation, and instruction
• Supported all technical Salesforce applications, especially those related to revenue generation and donorengagement
• Provided leadership and support to Salesforce users on data and communications teams, as well ascross-departmental support to Salesforce users
• Managed and coordinated data migrations and special projects related to Salesforce

Centennial, Colorado, US

• Collaborated with Salesforce Administrator to support the organization's data needs, and provided ongoinginternal solutioning, configuration and testing
• Oversaw daily payment processing, and manage payment order and payment gateway configurations
• Developed Salesforce reports and dashboards to condense and visualize the success of major fundraisingcampaigns
• Gathered and analyzed data requirements in multi-department efforts, ensuring the success and effectivetracking of data driven fundraising efforts
• Implemented data cleansing procedures to enhance data quality and trained users on data management bestpractices

Centennial, Colorado, US

• Processed and validated large volumes of data with high attention to detail
• Developed efficient data workflows and procedures, optimizing data entry times while maintaining accuracy
• Generated and maintained data reports and documentation, providing summaries for internal teams
• Collaborated with team members to troubleshoot data-related issues, providing timely support and resolution

Chicago, IL, US

• Analyzed and documented errors in software development and integration
• Sourced and maintained online product collections geared toward individual corporate customers
• Transferred data from various formats into spreadsheets for upload into database systems
• Wrote, proofread, and edited product descriptions and marketing copy
• Assisted with image manipulation and retouching tasks in Photoshop
• Managed a cross-disciplinary workload of QA software testing, product merchandising, data entry and analysis, and IT troubleshooting

Rockville, Maryland (MD), US

• Revised and arranged documents to produce a synthesized style and voice
• Polished language to make company's message clear and understandable
• Proofread and corrected spelling and grammar

Pittsburgh, PA, US

• Maintained database by evaluating and entering source documentation
• Reviewed data for discrepancies and collaborated with team for resolution

Pittsburgh, PA, US

• Formatted and synthesized material to be uniform in style and voice
• Proofread and corrected spelling and grammar
• Ensured consistency of content in wording and structure

Houston, Texas, US

• Conducted small group classroom instruction, tutoring and mentoring
• Assessed student performance and recorded data to track students'​ development
• Prepared instructional activities that aided in mastering academic skills
• Adapted instruction based on students'​ individual difficulties and learning habits
• Facilitated communication between the students' families and the school

Washington, DC, US

• Transferred and organized patient files into digital records
• Edited and published the monthly department newsletter
• Administered Georgetown University School of Medicine examinations
• Catalogued expenses and managed administrative budget