James Phillips Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, United Kingdom

Wilmslow, United Kingdom

• Responsible for planning oversight across multiple projects & programmes.• Creation of milestone dashboards customised to needs of individual portfolios.• Creation of customised MSP templates rolled out across portfolios in order to allow more detailed & accurate exception reporting.• Ability to upskill colleagues in use of planning software as well as key planning methods.• Responsible for implementation and roll-out of planning standards/principles across programmes in order to ensure common approach and consistency throughout reporting.• Ability to create project plans covering Waterfall, Agile & Waterfall-Agile Hybrid.• Implementation of weekly reporting cycles alluding to project/programme progress, slippage against baseline, weekly slippage and commentary on remedial action needed to address milestones in exception.• Utilisation of MSP add-ons for creation of Portfolio/Programme/Project high level plans.• Facilitation of high level workshops to construct E2E project delivery lifecycle.• Implementation of rigorous planning-based change control to ensure auditable trail of key decision making by senior stakeholders.

Manchester, United Kingdom

• Creation of logically linked and functioning Microsoft Project plans to be used throughout project lifecycle as well as within reports and project packs.• Creation of consolidated Programme plans showing multi-project lifecycles tailored to display information most pertinent to stakeholders.• Rolled out bespoke MSP toolbar with the ability to produce Project Summary Plans, Critical Paths and 14/30 Day Look-aheads to Project Managers.• Creation macro-enabled ‘Planning Portal’ for Programme Managers and Senior Leaders to easily navigate between the various planning-related documents across the portfolio.• Production of a weekly ‘Plan Commentary’ sent directly to Senior Leaders pertaining to weekly slippage, slippage against baseline and number of out-of-date tasks within the MSP Plans.• Update, issue out and report on upwards of 30 projects within the portfolio on a weekly basis.

Manchester, United Kingdom

• Provide PMO services to multiple projects within the Digital Transformation Programme.• Maintain and update MSP Project Plan alongside Project Manager(s) with BCM and non-BCM technical/management deliverables.• Maintain and update Project Finance Plan (PFP) with internal, external and resource costs in line with reporting cycle to ensure all relevant costs are recorded on time and fall in line with the agreed E2E budget.• Responsible for the weekly production of Project Status Report (PSR) for internal project quality checks in line with Bank’s reporting cycle.• Manage Project RAIDDA logs as well as facilitating meetings with Project Managers and other key stakeholders to ensure full QA and that logs contain all salient, up-to-date information.• Facilitate regular team meetings across projects including the capturing and distribution of minutes and actions.• Produce and distribute weekly project updates in absence of Project Manager(s).• Work alongside Project Managers to collect and compile key Project information to create Governance-driven packs ensuring Project is within BCM and budget so Project can continue through lifecycle stages.

Manchester, United Kingdom

• Lead workstream responsible for delivery of over 100 bank and corporate refurbishments, closures and re-locations as part of the Branch Transformation Programme.• Planned and coordinated the allocation of works to contractors.• Managed key stakeholders to gather all business requirements, ensured timely and relevant information was relayed back for full engagement.• Oversaw each individual project’s construction works from its inception through to completion, ensuring works were in line with budget forecasts and completed in line with business expectations.• Signed off, tracked and reported on yearly budget spend, ensuring business needs were met within specified budgetary constraints of the project.• Managed multiple contractors across various sectors, ensuring a cohesive link-up in order for completion of projects within specified timescales and to strict budget requirements.• Developed progress reports used by various departments within the business, outlining key milestones, financial updates and breakdown of individual project KPIs.

Manchester, United Kingdom

• Co-ordinated the delivery of over 150 successful refurbished branches to date in the branch network as part of the One Brand Programme within the Premises workstream.• Produced weekly MI to Implementation Managers detailing the current positioning of refurbishments throughout the branch network so accurate updates can be provided to Branch and Area Managers.• Worked closely with, and established effective lines of communication between, multiple business areas and Branch Managers to establish architectural floor plans in line with the budgetary constraints of the project; the result to be a streamlined plan of what is in scope of work, when it is to be done and partnerships required between different departments. • Responsible for managing and producing workable solutions for post-refurbishment snags, ensuring these are completed fully and cause as little disruption to branches throughout, so the Branch Manager is able to sign off completion.• Updating key governance and reports to both business users and change teams.• Assisted with financial planning of refurbishment schedule, ensuring branch refurbishment costs fall in line with budgetary constraints of the programme.• Responsible for delegation of tasks to Premises admin support so as to streamline workload for better time management during the project.• Identification and active management of key milestones, dependencies and critical programme dates.

Manchester, United Kingdom

• Undertook maintenance of, and alterations to, the Recognition Scheme for the branch network; including MI gathering, rationale behind changes to thresholds and budget management. • Built relationships with Retail Bank Leadership Team across the Banking Group in order to achieve sign-off of changes which would affect the Recognition Scheme and colleagues.• Creation of advocacy-focused marketing campaigns to gauge levels of customer satisfaction throughout the network to use as a tool to increase customer advocacy for the business.• Liaised with senior branch network leaders to prepare and release information packs to Branch Managers and Area Managers.

Bolton, United Kingdom