• Manage simultaneous hardware implementation projects for multiple customers• Serve as primary point of contact for customers, vendors and suppliers during project• Coordinate delivery and installation logistics between transportation vendor, customer and installation team• Coordinate logistics with transportation providers to facilitate equipment relocations

Qualify buyers by understanding the customer’s needs and interestsGreet customers and quickly determine vehicle interestsEducate customers on the new vehicle brands sold at dealershipDemonstrate vehicle features and optionsActivate in-car telematics and applications upon deliveryInitiate follow-up conversations to determine customer comfort level with new vehicle. Scheduleadditional visits as necessary

IT Administration ManagerManaged daily operations of the IT department and trading officesAdministration • Worked closely with the CTO to establish and maintain IT Department budget and adhere to spending goals • Engaged with ownership and executive team to determine and complete operational goalsProject Management • Worked with stakeholders to determine scope, timeline, and budget • Served as point of contact with external vendors • Provided timely updates to stakeholders • Upon project completion, provided a recap/post mortemProcurement • Served as company contact for vendors • Managed vendor relationships • Negotiated pricing and vendor terms • Provided key reporting numbers to upper management for budgetary purposesFacilities Management • Primary point of contact for external and internal interests • Managed and maintain lease/service agreements with facility providers • Managed office build outs in Chicago, New York and Toronto, including but not limited to site selection, HVAC calculations, and space planning

Customer Technical Coordinator, TTNETProvided management and oversight to the hosted trading environments within TTNET on behalf of Financial Clearing Members (FCMs) • Managed the successful migration of company's largest customer, an account consisting of 5 core client sites and 55 sub-client sites, within a period of nine months • Spearheaded the initial rollout of new and complex projects, including determination of project scope, timelines, and resources, in tandem with individual clientele • Identified and corrected problems through troubleshooting initiatives • Reviewed performance and productivity audits, initiated actions to correct any deficiencies • Scrutinized and investigated network events and trouble tickets with external vendors • Maintained continuous client support by serving in an "on-call" position

Managed daily operations, including business development strategies, on behalf of a partnered ITventure.▪ Liaised with external resources, including vendors, in order to foster key businessrelationships.▪ Worked with individual clientele to assess specific needs and initiate project deployment.▪ Executed preventative maintenance contracts with commercial clientele to preserve on-sitesystems.

Provided supervision and management of a dedicated IT staff as well as a technology budget of $4M+.▪ Established a centralized IT Help Desk to assist in troubleshooting and problem resolution.▪ Standardized equipment purchasing and usage as a means of streamlining internaloperations.▪ Played a key role in strategic planning initiatives aimed at bolstering company expansion.