James Robertson Email & Phone Number

Charlotte, Nc, Us

Columbia, Sc, Us

Blythewood, South Carolina, United States

Apply Object-Oriented Programming (OOP) principles using C#, .NET Framework, and SQL to develop and maintain systems processing over 10,000 transactions daily.Design and optimize SQL queries, reducing execution times by 30% while ensuring data accuracy and performance.Resolve technical issues within 15 minutes on average, ensuring 98% uptime across critical services and minimizing disruptions.

Atlanta, Georgia, United States

• Developed user-friendly websites for marketing and business purposes at Marketer Granted.• Integrated software components to redesign client websites and increased traffic by 40% in the first month.• Collaborated with cross-functional teams to ensure seamless website functionality and user experience.

Lexington, South Carolina, United States

Assisted in the installation, configuration, and maintenance of hardware and software systems, ensuring 99% uptime across over 200 devices.Provided technical support to 200+ users, achieving a 95% first-call resolution rate and improving onboarding efficiency by 20% through effective account and email setup.Managed and troubleshoot network devices, including routers, switches, and firewalls, contributing to network reliability and system security.Implemented backup solutions and participated in disaster recovery drills, reducing recovery times by 40% and ensuring data integrity.

Lexington, South Carolina, United States

As an Information System Intern, I trained over 50 staff members on Epic systems and created documentation for workflows. I imaged, configured, and maintained over 100 devices across 11 hospital departments, resolving hardware and network issues within 20 minutes on average. Collaborating with teams, I ensured smooth system operations, boosting departmental efficiency by 15%.

Lexington, South Carolina, United States

Answering customer inquiries via phone, email, chat, or other channels.Diagnosing and resolving technical issues related to hardware, software, network, or system performance.Escalating complex or unresolved problems to the appropriate level of support or management.Documenting customer interactions and solutions in Jira ticketing systemProviding feedback and suggestions to improve product or service quality and customer satisfaction.Updating and maintaining technical knowledge and skills through training, research, or self-learning.