James Sharp Email & Phone Number

Doncaster, Gb

Doncaster, England, United Kingdom

Doncaster, England, United Kingdom

I have worked with the NHS at Doncaster and Bassetlaw Hospitals for over 10 years.They have provided me with a un-measurable amount of experience. I am friendly and self-motivated, I enjoy working with a team and I can be happy working by myself.Love to solve IT Problems, researching and implementing ways of improving services for end users and the department/business.Very quick learner and interested in continuing to learn and improve myself.I provide 2nd line support for over 6,600 members of staff and around 6,000 end user devices.Examples of experience:-Imaging Microsoft Windows 7 & 10 onto multiple Devices (Laptops, Desktops, Computers on Wheels)Supporting Windows XP, 7 & 10 for users of various skill levelsActive Directory, Dameware, Solarwinds, MS Office, PDQ Deploy & Inventory, DHCP, DNS, Print Management.Corporate and Clinical Software support/installationsCisco and Dell switchesPrinters- HP, Kyocera, Koncia, Zebra (Labels and Wristbands)Office 365Helped organise and implement Windows 10 upgrade from Windows 7. Soon to start with Windows 11.Assisted with the installation of new network switches within the organisation.Built Computers on Wheels for Clinical Staff to use on Wards.Done multiple audits and data gathering on Excel via Power Query with AD and SQL databases.Created a self-service interactive user form via Microsoft Forms and Power Automate.On-Call IT Support, dealing with IT emergencies and access issues when they occur out of hours.Help with 1st line incoming phone calls when staffing levels are low.Created a knowledge base for On-Call support and then eventually for business as usual.