James Shields Email & Phone Number

Westlake, Texas, Us

Drive prioritization of the firm’s highest priorities aligned with the TD Ameritrade acquisition. Establish effective governance processes to align resource capacity planning with execution on highly constrained development teams and domains. Coordinate between internal departments to resolve day-to-day challenges. Create detailed workplans, schedules, project estimates, resource plans, and status reports for leadership review and decision making.

Denver, Co, Us

Established the Portfolio Operations department responsible for supporting Hedge Fund, Private Equity and Venture Capital Funds investments in digital asset and traditional finance. Centralized functions across the firm leveraging department strengths resulting in increased efficiency, additional capacity, and firm revenue. Implemented new workflows and systems reducing manual entries while increasing firms control environment.• Assembled newly created offshore team designed for 24-hour client support

Atlanta, Ga, Us

Built the engagement and target operating model for firm’s assessment and delivery teams. Manage direct reports on the assessment team who evaluate the company’s ability to support new products, M&As, platform conversions and joint business ventures in alignment with strategic goals. Ensure operational efficiencies by continually reviewing team’s performance. Deliver monthly reports to executive leadership team. • Maintained zero controllable errors during a 60% increase in work volume.

Atlanta, Ga, Us

As dedicated client relationship manager for a variety of domestic and international institutional clients, including European UCITS, high-net-worth families, and Fortune 500 companies, cultivated and maintained C-suite and board-level relationships as part of providing high-touch client service and ensuring attainment of customer goals. Served as dedicated point of contact and client contact within OppenheimerFunds. • Increased client’s assets through supporting of cross selling efforts

Atlanta, Ga, Us

Oversaw fund accounting, fund administration, fund operations, fund tax, post-trade compliance, and supporting technology functions. Analyzed business needs and investigated solutions by establishing key relationships with internal stakeholders. Managed project pipeline and ensured timely, accurate delivery of services, requirements, and data while providing insight and direction to product launches. • Netted new AUM and helped firm increase total assets.• Significantly reduced aged reconciliation items.

Atlanta, Ga, Us

Promoted to newly created team and charged with monitoring vendors’ business functions pertaining to $200BB+ AUM while partnering with internal lines of business to analyze and challenge the delivery of services. Advocated for and supported vendors as part of resolving issues, ensuring policy compliance, and maintaining service integrity. Provided monthly status reports to leadership. • Significantly reduced risk and costs by outsourcing functions while establishing an oversight and relationship model.

Atlanta, Ga, Us

Managed a team of 15 in the reconciliation of shareholder and mutual fund shareholder positions. Kept senior leadership apprised, on a monthly basis, of performance to quality indicators. • Boosted automation/match percentages from 80% to 95%+.

Atlanta, Ga, Us

Conducted account analysis, including reconciliation of future transactions, both cash and shares. Reviewed and reconciled daily bank ledgers for more than 75 mutual funds and bank accounts, as well as accurately resolved outstanding items. Managed 10 direct reports and $200BN in AUM. • Repurposed one FTE, avoiding a headcount reduction, by implementing a new workflow-automation for the futures/commodities middle office support team that increased its work efficiency.• Significantly improved execution rates on Foreign Exchange trades for mutual funds and client accounts, compared to service providers.

Atlanta, Ga, Us

Analyzed a wide variety of investments. Forged relationships with broker/dealers and served as a key contact for Investment Operations and Denver Accounting/Operations departments. • Commended for maintaining a zero controllable error rate during entire tenure in role.• Significantly decreased amount of time to settlement trades, as well as cash and performance drag.

San Francisco, California, Us