James Smith Email & Phone Number

Hayes Line

“I handle the day-to-day issues like rostering, staffing, safety, team development, managing customer expectations, delivering IIP, improving revenue flows and maintaining a punctual service. The job’s 30% operational, 70% directional. Our aim is cleaner stations, more punctual trains and shorter queues.”“As well as the more structured days, Station Managers spend part of their time 'on call', which suits me as it means no one day is the same as another.” “As the ‘bridge’ between senior management and station staff, you must be a good communicator who sees the big picture and respects the small ones. It’s about gauging situations, being consistent and engaging openly with people. I’m never bored and get excellent direction from above, with lots of freedom and power to deliver.”

Dartford, England, United Kingdom

Dartford, England, United Kingdom

This is a highly responsible role as a Team Leader we oversee the day-to-day activities of the station staff. Our leadership, deployment and direction of the team will ensure staff provide a welcoming environment and first class customer service. We also play your part in the efficient running of services by ensuring the team carry out their safety and security duties effectively. I will lead by example and role-model the company’s behaviours and standards.