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An Extensive background in call center management, sales and financial services, along with leadership development and high-level communication skills both written and verbal. My skillset includes Strategic planning, budgeting and forecasting, Risk management, Critical thinking, Problem solving, KPI Attainment, Team building, Process improvement, Change management and Motivational leadership.
Fleetcor Technologies
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Director Of ImplementationFleetcor Technologies May 2013 - PresentNorcross, Georgia, United States
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Call Center ConsultantCpp Synergies, Llc Jan 2013 - PresentProviding consultation for call centers and debt purchasers and recovery operations seeking to improve on Operational performance, client satisfaction and profitability through the use of modified work strategies, technology and best practices.
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Successful Executive ManagerCpp Synergies, Llc Jan 2007 - PresentProviding Call center Consulting and debt recoveries services while creating solutions to agency issues by designing call strategies and product specific procedures with a keen focus on technological benefits. Developing a strong emphasis on the need to develop successful client performance in a profitable environment. Consulted in a successful offshore operation for IRM in Guadalajara Mexico. Reduced cost through a restructuring of management while improving client performance. Improved goal setting procedures and implemented new collector compensation plans. Redesigned training program to better equip the needs of the collection staff along with aligning variables which directly impact KPI data .
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Associate DirectorRyla Sep 2009 - Mar 2011Kennesaw, GeorgiaDeveloped and managed key projects while providing positive customer interaction and through training and attention to detail. Was also successful in meeting and exceeding client KPI's fr such high profile clients as Verizon and The U.S. Census.
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Gerald EMoore And Associates Jan 2001 - Jan 2007
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Executive Director Of Call Center OperationsGema Sep 2002 - Dec 2006 -
Executive DirectorGerald E Moore And Assoc. Sep 2001 - Dec 2006Created a $5 million monthly revenue stream while maintaining a top ranking in performance for a major client. .Responsible for development and management of the GEMA call center day to day operations.Developed call strategies and work schedules to improve productivity and efficiency.Successfully implemented full collection system conversion in multi site operation.Upgraded and modified existing collections soft ware to meet client work standards to meet and exceed client performance requirements.Created new procedures utilizing auto dialing software to increase productivity and profitability within the company.Developed client relationships which allowed company growth to over 350 employees with over $60 million in placements per month.Successfully managed P&L for multiple GEMA call centers on both cost plus and contingency basis.
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Operations ManagerSteven Stewart And Associates Jan 2000 - Jan 2001Developed Call center Strategy and training for Purchased debt project.Responsible for growth and profitability of a Prelegal call center consumer portfolio. Assisted with new product development for Purchase debt.Managed inbound and outbound call flow, contact rates and collections.Maintained scheduling and payroll for the call center group to ensure deadlines for were completed in a timely fashion.Ensured quality controls, training and development were met.Managed P&L for the site.Managed 75 employee providing service for multiple contingency clients.Created Purchased debt operation to service debt buyers.
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Operations ManagerLaw Office Of Frederick J Hanna And Associates Jan 1994 - Jan 2000Assisted in the day to day duties for Prelegal call center management. Managed office supplies, personnel and payroll within the organization.
James Starks Skills
James Starks Education Details
Frequently Asked Questions about James Starks
What company does James Starks work for?
James Starks works for Fleetcor Technologies
What is James Starks's role at the current company?
James Starks's current role is Implementation Director at FleetCor Technologies Pty Ltd.
What is James Starks's email address?
James Starks's email address is ja****@****ape.net
What is James Starks's direct phone number?
James Starks's direct phone number is +177038*****
What schools did James Starks attend?
James Starks attended Western Carolina University.
What skills is James Starks known for?
James Starks has skills like Call Center, Management, Customer Satisfaction, Call Centers, Avaya, Customer Service, Crm, Team Building, Software Documentation, Training, Process Scheduler, Vendor Management.
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James Starks
Business Operations Analyst At Hp | Supply Chain | Sap | Python | Erp | Sql | AwsDallas, Tx2dmsins.com, da.kyocera.com -
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James Starks
Greenville, Sc4gmail.com, brownnelms.com, bgcllc.com, bgcllc.com
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