James Suckling

James Suckling Email and Phone Number

Operations Director @ Orange Box Finishing Ltd @ Orange Box Finishing Ltd
yorkshire, north yorkshire, united kingdom
James Suckling's Location
Hoylandswaine, England, United Kingdom, United Kingdom
James Suckling's Contact Details

James Suckling work email

James Suckling personal email

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About James Suckling

With over 25 years of experience in operations, customer services, and business transformation, I am a passionate and driven leader who delivers first-class results for both internal and external stakeholders. My core competencies include strategic direction, operational efficiency, process improvement, and team development.As the Operations Director at Orange Box Finishing Ltd and Schubert Technical Services, I am responsible for the sales, design and implementation of our innovative and high quality finishing systems for a diverse and loyal customer base in the UK and overseas. My mission is to lead a fantastic team of professionals, ensure our customers get amazing products and service, and support our business growth and performance.

James Suckling's Current Company Details
Orange Box Finishing Ltd

Orange Box Finishing Ltd

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Operations Director @ Orange Box Finishing Ltd
yorkshire, north yorkshire, united kingdom
Website:
orangeboxfinishing.co.uk
Employees:
2
James Suckling Work Experience Details
  • Orange Box Finishing Ltd
    Operations Director
    Orange Box Finishing Ltd Jul 2020 - Present
    Leeds, England, United Kingdom
    Orange Box Finishing is a disrupter in the market, delivering first class turn key finishing systems and exciting metal fabrication solutions to a diverse and passionate customer base in the UK and overseas. If quality was a colour, it would be orange! My core responsibilities revolve around the design and implementation of our strategic direction, being responsible for our operation and people, sales and overall business performance. What does that really mean? Well, it’s leading a fantastic team of passionate people, making sure our customers get amazing products, amazing service, and absolute confidence in us supporting their business for a great price, on time, every time.
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  • Virgin Media
    Head Of Customer Services
    Virgin Media Sep 2019 - Jul 2020
    Manchester, Greater Manchester, United Kingdom
    Responsible for driving the leadership, performance ,and strategy of the Customer Services contact centre teams in Manchester, Delhi and Pune - delivering legendary service to our customers. A great role where I drove employee engagement from 47% to 83% whilst significantly increasing customer KPI’s. Sadly COVID and organizational restructuring meant my journey ended as quickly as it began.
    View
  • Hsbc
    Eu Head Of Underwriting Transformation
    Hsbc Jan 2016 - Sep 2019
    Sheffield, United Kingdom
    I am an experienced senior operational and project manager who is passionate about the customer and employees alike, successfully leading large teams across multiple UK and offshore sites. Responsible for the transformational and regulatory change for secured and unsecured judgmental underwriting teams in HSBC, John Lewis, Marks and Spencer and first direct in the UK and offshore. My role includes managing our IT orderbook, transformational project plan, input into annual operating plans, recruitment and capacity planning as well as balancing our process efficiciency and customer journey programmes.
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  • Hsbc
    Head Of Account Management
    Hsbc Apr 2011 - Jan 2016
    Responsible for the leadership, strategy, engagement and development of financial difficulties and stressed judgemental lending teams across HSBC and first direct, using teams in the UK and globally.
  • First Direct
    Credit Operations Manager
    First Direct Aug 2008 - Apr 2011
    Responsible for leading, motivating and driving performance of the financial difficulties teams at first direct
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  • First Direct
    Team Manager
    First Direct Jul 2005 - Aug 2008
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  • First Direct
    Credit Review Coordinator
    First Direct Mar 2002 - Jul 2005
  • First Direct
    Credit Counsellor
    First Direct Jan 1998 - Mar 2002
  • First Direct
    Banking Representative
    First Direct Apr 1996 - Jan 1998

James Suckling Skills

Banking Change Management Credit Customer Experience Finance Financial Services Leadership Loans Relationship Management Retail Banking

James Suckling Education Details

  • Manor Cofe
    Manor Cofe

Frequently Asked Questions about James Suckling

What company does James Suckling work for?

James Suckling works for Orange Box Finishing Ltd

What is James Suckling's role at the current company?

James Suckling's current role is Operations Director @ Orange Box Finishing Ltd.

What is James Suckling's email address?

James Suckling's email address is ja****@****sbc.com

What schools did James Suckling attend?

James Suckling attended Manor Cofe.

What skills is James Suckling known for?

James Suckling has skills like Banking, Change Management, Credit, Customer Experience, Finance, Financial Services, Leadership, Loans, Relationship Management, Retail Banking.

Who are James Suckling's colleagues?

James Suckling's colleagues are Chris Abram, Florencia Velozo, Steve Raine.

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