James Sutton Email & Phone Number

Greater St. Louis

Proactively 'hunt' for potential malicious activity and incidents across multiple customers using advanced threat network and host-based tools.

Provide Network Assurance, Risk Assessment, and Data Protection practices.

• Duties includes maintaining, monitoring, and troubleshooting Optical Data Circuits in a Transport Network Operations Center Backbone environment.

• Responsibilities included maintaining, monitoring, and troubleshooting Optical Data Circuits containing Cisco 15454 ONS Multiservice Provisioning Platform (MSPP) MA’s and Cisco ONS 15310-CL’s functionality via Cisco Transport Manager (CTC) interface. Coordinated with other NOC’s and Commercial Internet Service Providers/Telephone Companies and sub-vendors such as Century Link, AT&T, GCI, British Telecom, to troubleshooting data circuit performance affecting T1 circuits riding across DS3, DS1, OC3, OC12, OC48, and OC192.

Greater St. Louis Area

Network Management Center (Information Technology Operation Center)• Third-level Network Analyst responsible for globally monitoring all Cisco Systems, Microsoft, and UNIX network infrastructures and equipment in a 24/7 production environment for Boeing Company. • Performed work load duties which involved managing incident ticket queues and responsible for assigning tickets to other Network Analyst in the organization using the Remedy ticketing system. • Responsible for providing strategic technical support for Cisco Routers, Cisco Switches (including Wireless Access Points), and Cisco VOIP Infrastructures. • Trained to work in the proper ITIL practices that meet the business goals.• Coordinated with Internet Service providers and telephone Company's such as QWEST, AT&T, and SPRINT troubleshooting WAN and MAN data circuit issues dealing with T1& T3, SONET, OC3, OC12,. OC48, ISDN, POS, etc.

Greater St. Louis Area

• Second Level Remote Access Analyst and weekend workload manager for the Second Shift. • Provided technical support connecting users remotely to the Boeing network for all Boeing sites.• Created and managed tickets in Remedy ticket system. • Supported desktop software, MS Office Suite and server issues over Avaya phone system. • Reset password accounts for different Windows, Cad-Cam Applications, UNIX, and Mainframe systems. • Managed escalated Remote Access incident tickets from first level analysts and assigned them to the proper second level analysts to be resolved.• Provided mentoring to first level analysts on technical issues. • Provided troubleshooting for SSL VPN problems. Configured VPN protocols like IPSec and VS Client. • Provided technical Blackberry support for email encryption, porting contacts, general setup, etc. • Assisted over the phone home router setups for user to connect wireless to the Boeing network.• Configured many different wireless router standards such as WPA and WPA2. • Used Active Directory to check profile issues, reset user and machine accounts. • Supported Cisco VOIP Telephony issues.• Performed file restoration from network servers such as NAS, SAN, and DFS.

Bachelors Degree, Itm (Information Of Technology Management)

Associates Degree, Network Administration

Education record